FBA Inventory Reimbursement on Returns (Refunds)
Hi all,
I have a question regarding FBA Inventory Reimbursement on returns (not returned).
All process looks like:
(example)
-
Selling
Sales: 13.99
Commision: -2.10
FBA fulfilment fee: -2.17
SUM: 9.72 -
Refund
Refund to buyer: -13.99
Commision (refund to me): 2.10
Refund commision : -0.42
SUM: -12.31 -
Reimbursement
SUM: 9.72
After all the difference is -2.59
It looks like Amazon did not refund me Refund commision : -0.42
and charged me again FBA fulfilment fee: -2.17
It looks like if customer “click” return but he did not do it I lost 2.59
It is even worse on EFN. I am loosing there 7 euro on above item.
Is it OK?
Regards
10 replies
Seller_MaCn7NvTI3GGw
This is normal.
Amazon refund the lost income, as if the item was sold.
So they will not refund their commissions.
This is fine, you’ve still made a sale and made exactly the same amount as if Amazon didn’t step in a reimburse you.
Seller_z6B2L9xab6HlP
Effectively losing £2.59 is the FBA fee + VAT (£2.17 x 1.2 = £2.60).
If you dispatched it yourself you’d still need to reimburse the customer the P&P and you’d bear these costs yourself.
You can open a case with seller support and they might be willing to give you a goodwill refund of the FBA fee. They’ve gone that for me before on one occasion that actually warranted it.
