URGENT: Account Transfer Button Clicked by Mistake — Locked Out Completely
imgSign in
user profile
Seller_4Z9KQu60iG12b

URGENT: Account Transfer Button Clicked by Mistake — Locked Out Completely

Hi Amazon team and fellow sellers,

I’m urgently seeking help.

I accidentally clicked “Transfer Account” in the Business Information section of Seller Central UK. I did not mean to change the legal entity, and I did not submit any new owner info.

Now my account is stuck in a compliance freeze, and I can't:

Access support

Update billing info

Use my dashboard normally

Every action redirects me to this broken error page:

👉 https://sellercentral.amazon.co.uk/mario/compliance/legal-entity-change/regional

I’ve tried:

Calling support

Emailing seller-verification@ and seller-performance@

Logging in from different countries

Clearing cache, switching browsers

Nothing works — and I’m fully locked out. This is causing serious disruption to my business.I’m the rightful owner and just need help fixing this mistake.

If any moderators or sellers have resolved this before — your advice is deeply appreciated.

Thanks in advance

@Ezra_Amazon @Sarah_Amzn @Julia_Amazon @Spencer_Amazon

50 views
7 replies
Tags:Verification
00
Reply
7 replies
user profile
Ezra_Amazon

Hi @Seller_4Z9KQu60iG12b,

I've reached out to the KYC team, and they confirmed that your account appears to be stuck after initiating the automated "Transfer Account" process. Unfortunately, this means the KYC team currently cannot proceed with verification steps on their end.

The best course of action at this point is to continue working with Seller Partner Support directly. Please know the KYC team will keep monitoring your case and will reach out if there are any updates.

Best regards,

Ezra

00
Follow this discussion to be notified of new activity