SAFE-T Claims Denied. Says Items are eligible for FREE Returns, but they are not
Lately, we keep getting SAFE-T claims denied for the reason that the products are eligible for FREE Returns - but the items do NOT qualify for free returns.
orders
114-9651680-4043453
112-2007894-3937839
114-0305250-5067458
111-5146938-1113810
Support Case Numbers
17510729701 was opened in March - 4 months ago - and we are still waiting for resolution
it has been saying the following for months "We have escalated this case to our internal team for immediate review and resolution."
My SAFE-T Claims were denied with the reason: "The item for which you requested a reimbursement of the cost of the return label is eligible for free Returns."
My return settings are set to NOT offer free returns
Free returns applies to Fashion Clothing, and my items are NOT fashion and NOT clothing.
Any assistance will be greatly appreciated to get this error fixed - have now been waiting nearly half a year for Amazon to correct the wrong categorization of these items.
@Tatiana_Amazon @Quincy_Amazon @KJ_Amazon @Topher_Amazon @Roberto_Amazon @Joey_Amazon @SEAmod
3 replies
Josh_Amazon
Hello @Seller_M3psQMeKmMYkT,
I've reviewed case 17510729701 and can confirm that our team is actively working on your query. They have indicated that they are expediting your resolution and have escalated it internally for faster processing.
As this case is currently being handled by another team, I'm unable to take any further actions at this time. Please continue to work with our team through the existing case.
If you still need assistance after the case is closed, feel free to come back to the Forums for further support.
Best regards,
Josh
