Error 8572/8566
Hi Folks!
I am reaching out in hopes someone can help me resolve a reoccurant issue I am facing while listing products, I have a 3 week 9 page long support case but unfortionately it is going nowhere despite my best efforts.
We have 1 GS1 account under our legal business name which we use for all 3 tradenames. GS1 have confirmed that this is the correct way to go about it and said that I should face no issues listing products but alas, I am facing these errors. Support are saying that the owner of the GS1 account is our parent name but I have put our tradenames in the 'brand name' section which again, GS1 have said is the correct way. Amazon have said they can't find a link between the parent and tradenames despite me sending certificates, trademarks, a letter of affiliation and more.
Years ago, someone did approve one of our tradenames to list under our prefix but they are refusing to do this again. Has anyone found a way around this? Ideally I would call but they also won't allow me this but I feel like communication is lost!
3 replies
Seller_ginKiclb01hvT
I had this issue a couple of weeks back.
Write yourself a letter from the each of the Brands confirming the Affiliation between the Brand and Company Name, and that the Company can use a specific GS1 Prefix to list the Brand.
Roberto_Amazon
Hello there! @designacable
This is Roberto. Are you still facing this issue? Did you follow the advice given by @Seller_ginKiclb01hvT?
If you are still facing issues, please reply with the case ID for further review.
Regards,