Account suspension appeal
Dear Amazon,
My store has been suspended, and we have submitted a rectification plan. The appeal letter has been under review for over a week, and we are very anxious and emotionally overwhelmed. There is a large amount of inventory and employee salaries need to be paid. Please help me, how long can the review be completed?
21 replies
Seller_pQgsNHVaqwve9
Amazon appeals are very opaque, and we can hardly find any relevant teams to appeal, which is very passive. Without anyone to guide us, if we cannot proceed, we will suffer very, very heavy losses, with employees facing unemployment, goods being abandoned, and the company going bankrupt. How should we face the situation where legal entities will bear huge debts?
Seller_pQgsNHVaqwve9
We replied to customer information through internal messages, and Amazon deemed us to have seriously violated the rules by manipulating comments.
We only replied to 6 messages from customers within 3 months, and it was to address the buyer's request to send a new product to replace the defective one
Our essence is to solve the problem of after-sales service for the product for buyers, and to ask if they can give a good review if they are satisfied. Buyers can choose between YES and NO
This has been deemed a serious violation, and I believe it is unreasonable! There is no factor in manipulating comments. Because:
We do not have any interest exchange with the buyer.
2. We do not force buyers to give unreasonable reviews
3. We are only discussing with buyers to resolve transaction issues, which is in line with Amazon's customer-centric core.
3. Since Amazon has opened internal email to solve customer problems. Why is it considered a serious violation after resolving customer issues?
Seller_HRcJa1gdGHeov
Unfortunately this is part of selling on Amazon; as you noted their polices are vague (IMHO on purpose) and when they act it is draconian. Once you are suspended the burden of proof shifts to you to prove you either did not do it or have a solid clear plan to prevent it from happening again. The process is not quick and by no means fair; Amazon does not care about your employees or even if your business fails.
I am by no means condoning Amazon actions and have stated for years that their Account Health process is beyond broken. You have to protect yourself and your business from Amazon, make sure you DIVERSIFY; you can not put all your eggs in any basket but especially not the toxic broken mess that is selling on Amazon for a 3P seller.
Seller_mjWxtagaXvrJU
share amazon suspension notification but hide your personal info ..
Seller_pQgsNHVaqwve9
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384/10000
实时翻译
文档图片384/10000实时翻译划译我已经等了13天，这表明它仍在审查中。在此期间，我在后台的“帮助”页面上打开了许多案例，询问响应时间，但答案不一致。有人说，“这不能再上诉了，这是最终结果。有人说，很难上诉，这取决于运气。有人说：“请继续等待。”。“昨天，我打开了另一个案例，询问处理进展情况。客服代表告诉我，这种长时间的不回应几乎不可能取得任何进展，这也意味着被判处“死刑”。我说，既然我没有机会上诉，我为什么要等待，为什么它会出现在审查过程中？客户回复说很难说，这是亚马逊的体验。他说，没有人能确定，也许如果未来有政策变化，他会回复你，但目前，上诉的机会不高。但作为卖家，我在亚马逊仓库里有大量的货物，他们继续收取仓库使用费。如果他们移动仓库，他们将收取转移费。在我收到问题的回复之前，我每天都会面临巨大的损失！为什么他们一再强调规则的重要性，但在亚马逊合作伙伴的问题上却如此武断、不确定和不透明？
划译
I have been waiting for 13 days and it shows that it is still under review. During this period, I opened many cases on the "Help" page in the background to inquire about response times, but the answers were inconsistent.
Some say, 'This can no longer be appealed, it is the final result.'
Some say, 'It's difficult to appeal, it depends on luck.'
Some say, 'Keep waiting.'
Yesterday, I opened another CASE to inquire about the progress of the handling. The customer service representative told me that this kind of long period of non response is almost impossible to make any progress, and it also means being sentenced to 'death penalty'.
I said, since I haven't been given the opportunity to appeal, why should I wait and why is it showing up in the review process?
The customer replied that it's hard to say, this is Amazon's experience.
He said that no one can say for sure, maybe if there are policy changes in the future, he will reply to you, but currently, the chance of appealing back is not high.
But as a seller, I have a large amount of goods in Amazon warehouses, and they continue to charge warehouse usage fees. If they move the warehouse, they will charge a transfer fee. Before I receive a response to the question, I face huge losses every day!
Why do they repeatedly emphasize the importance of rules, but have such arbitrariness, uncertainty, and opacity regarding our Amazon partners' issues?
Seller_pQgsNHVaqwve9
Today I will submit new appeal materials and receive a response within 1-2 days. Let's see if Amazon follows the response time?
Seller_sMF4ZgLtKqZXC
[Moderator Edit: removed personal solicitations]
Seller_pQgsNHVaqwve9
This is the case I recently opened:
Dear Amazon
My account has been suspended, and I have appealed more than 20 times, but all have failed. I have opened many cases seeking help and submitted the plan according to the prompts on the help page's' Caes' reply:
1. Root cause of production stoppage
2. Correct the measures taken
3. Preventive measures and plans taken to prevent further errors
But I have all failed.
I need to receive the following clear response:
If Amazon doesn't give me a chance to restore my account, please let me know clearly! I will stop appealing to avoid wasting your work time and mine.
If Amazon believes there is still a chance to restore my account, where does my POA need improvement? ，
Thank you!
Received response:
Hello Your Dream Home,
This is Manuel from Account Health Support. We understand that you are reaching out to understand why your appeal was rejected. If I were in this position as well I would want further clarification on what needs to be submitted. As mentioned on the performance notification sent to you, your submission does not have enough information to reactivate your account at this time.
Amazon have detected that the account has not provided sufficient information to demonstrate compliance with our policies.
We know how much you wanted to get your account reinstated to be able to continue your business with us.
To reactivate the account we would want you to provide further information on how you comply with Amazon policies and why you believe this deactivation was done in error.
Kindly review our policies and provide information on how you adhere to them and do not violate our policies. In line with that you can also provide supporting evidences that can help your case. There is no specific document you need to submit but if you believe that this can help you provide compliance to our policies we would greatly appreciate you adding them.
You can submit to us your dispute by going to your Account Help Page and clicking on 'Submit new information' or by clicking this link: https://sellercentral.amazon.com/performance/dashboard
For help appealing, visit Seller Central Help Page for more information:
-- Amazon Services Business Solutions Agreement https://sellercentral.amazon.com/help/hub/reference/G1791
-- Selling policies and seller code of conduct https://sellercentral.amazon.com/help/hub/reference/G1801
Thank you for selling with Amazon,
Manuel G.
Amazon.com Account Health Support
I will never get what they really want!
