In account activation loop!
Since opening the seller account, I have had major issues resolving the verification process. I keep submitting what they ask but they want more and do not advise what exactly they need. Now they want to do a video call but the link doesn’t work. Are there any Amazon moderators here that can help me resolve this and activate my sellers account?
35 replies
Ash_AMZ
Hello @Happy_Hive_Holdings,
This is Ash from amazon and will help you with your questions.
It has been understood that you need help with the verification process.
To help you better, kindly share the notification you received at the time of the account enforcement.
Please don’t hesitate to contact us on seller forums.
The forums community and I, are here to assist with your concerns.
Regards,
Ash.
Seller_tZ2b9IPuASVGa
Did that already and did all the other stuff. Then when they wanted a video call and asked that we only select United States, the link takes me to that page. On the UK one the card has been verified but on the link for the video link, this is the error that keeps coming up.
Seller_tZ2b9IPuASVGa
It’s a credit card and ironically its verified already (on my UK page). Now the problem I face is that I can’t book the video call because I can’t get past that page (which is the US one) and on the UK page I verified and supplied all the documents but they won’t provide me with why/what else they need from me. Every time I raise a case, they close it and mark it as answered.
Seller_tZ2b9IPuASVGa
I see that, but why do I need to do that when it’s already validated? Doesn’t the info carry across? It’s under the same log in etc?
Seller_tZ2b9IPuASVGa
I hope I can get this sorted. It’s driving me round the bend!
Thanks for your help!
Seller_aLk5FfP2racDU
Hello @Happy_Hive_Holdings,
This is Xeno from Amazon to help you with your concerns.
We understand your concern regarding the account verification issue that you are facing while trying to register for the UK marketplace as mentioned above. Let’s work together in finding the solution.
Firstly, we would like to appreciate @The_Little_Shop for providing valuable insights.
In order to take an action across all marketplaces, you would need to select the option “Unified across all marketplaces” in order for a single click action to be taken on all the selected marketplaces where you have tried to register your selling account.
We would like to keep you informed to add a valid payment information to the US marketplace as well and then go ahead to complete the verification process by submitting the requested documents in order to resume selling on Amazon.
Please reach out to us for any further queries, I and the forum community are always here to support you. Hope this helps!
Regards,
Xeno
Seller_D59sukg3PflcJ
Hi @Happy_Hive_Holdings ,
I’m Aksh from Amazon and I’m here to assist you.
We understand your concern regarding the verification of your account.
After reviewing your issue, we have transferred your issue to a skilled team for further assistance.
We request your kind patience until we hear from our team. We will get back to you, as soon as possible.
Also for any queries on unified accounts, we request you to refer our help pages by a click here
The forums community and I, are here to support you. Kindly let us know if you have any further queries.
Regards,
Aksh.
Seller_D59sukg3PflcJ
Hi @Happy_Hive_Holdings
We understand your concern regarding the time-frame taken by the team to resolve your concern and we would like to let you know that once a concern is forwarded, our teams work dedicatedly behind the scenes to provide you with a quick resolution.
They will be reaching out to you via the Performance Notifications on your Seller Central.
Let us know if you have any further queries. We are here to help you.
Regards,
Aksh.
