Price per kilo inaccurate - how to fix?
A customer has just sent an enquiry relating to her purchase of ASIN B003ZGELO2
The price shows as “Price: £6.24 (£6.24 / kg) FREE delivery.”
The cost per kilo also appears within the variation selector box. The problem is that it is way off - the product is a 350G bag and as the customer points out, this should be nearer £18 per kilo. Of course she’d have us believe she purchased based solely on this piece of information, ignoring the 8 (11 if you include reviews) times the weight was shown to be 350G or thereabouts including packaging!
This isn’t a listing we’ve created, merely attaching our offer to it.
All of the supplemental information on the customer facing page show that it’s a 350G bag. There are no fields I can see when I edit the product to correct the issue. I cannot find or gain access to the parent product page.
Can anyone please point me in the right direction to fix the page?
TIA
9 replies
Seller_EJIX7rqDNQJi2
It sounds like the incorrect weight was entered at the time the listing was created.
Even if the title and description state that it’s a 350g package, you need to find the weight field when editing the listing and then correct it or open a case with the Seller Support requesting the update.
Seller_f5cnodyVjLD4S
If you look at the other 9 sellers for this product, their prices per kilo info are all different. This means it can be amended by going into your inventory finding the product then edit offer and under advanced view change the relevant weight/kilo amounts.
Seller_s0Fyj0kEU4sRp
This is a basic example of lazy programming.
Looking at the code, the weight value is expecting an integer in kilogrammes.
As the actual weight value is 0.360kg it gets rounded up to 1kg, thus the value shown on the page.
