Amazon account at risk of deactivation due to multiple accounts
I have received an email from amazon and it states that you have multiple accounts.
I don' have multiple accounts. Why is this happening?
I am very much confused.Please help me out of this situation.
3 replies
Seller_LVZcgxAgZ2xBv
Do you use a VA or any other third party service?
If so did you set up permissions properly, or are they logging in with your credentials while serving other sellers?
Did you have another seller account previously that you logged into?
Do you have a family member or roommate who sells on Amazon?
Are you logging in from multiple IP addresses in different cities?
Does anyone else in your household have access to your account login?
Emet_Amazon
Hello @Seller_aWcZniN4owPCP,
Thank you for posting about a concern with a multiple account policy violation.
I have received an email from amazon and it states that you have multiple accounts.
I don' have multiple accounts. Why is this happening?
Do you use a VA or any other third party service?
If so did you set up permissions properly, or are they logging in with your credentials while serving other sellers?
Did you have another seller account previously that you logged into?
Do you have a family member or roommate who sells on Amazon?
Are you logging in from multiple IP addresses in different cities?
Does anyone else in your household have access to your account login?
As noted by @Seller_LVZcgxAgZ2xBv, these are all really grate suggestions to start researching.
There are a large number of way that these situations occur. Keep in mind that this could have been something that was recent, or a long time ago so think about the situation holistically.
I would also suggest watching our seller university video on how to address a multiple account policy violation for more information.
Typically, multiple accounts will require the associated store to be reactivated, resolving the violation as a whole. If you are not the owner, nor have access to the store you will need to provide supporting documentation.
These documents are to establish why there was a connection, but supports that you are not the owner of the store. These documents include contracts and termination agreements, bill of sale, transfer of ownership. Keep in mind these are recommendations and is not an exhaustive list of documents.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_LgT6ABAcMGarQ
Hello! I was faced with the blocking of my account a week ago due to "Multiple accounts". I was very surprised and wrote in the appeal that I have always had only one account on Amazon US, and perhaps this is an erroneous blocking. The appeal was rejected. After two days of hard work, I found the following: 1) Amazon US and Amazon Europe accounts are linked by default (and it doesn't matter if you sell in Europe or not. 2) If there are any problems with Amazon Europe (for example, any information has not been entered: a card, account is not linked, or an address is not confirmed), then the account on Amazon Europe is blocked. 3) Account blocking in Europe automatically causes account blocking in the USA. Moreover, the reason is indicated - a violation of the "Multiple accounts" policy. My solution to this problem: I discovered that my account in Europe was blocked due to non-confirmation of my residence address. After confirming my residence address, my account in Europe was unblocked. Then, in an appeal to Amazon US, I sent a screenshot of an email about unblocking my account in Europe. Which, in turn, led to the unblocking of the USA account.
