Hello,

Your account has failed our verification process. Funds from your Selling on Amazon account will not be transferred to you but will stay in your account while we work with you to address this issue

Why is this happening?
We recently contacted you as we need some additional information to verify your account. We have not received the requested information.

How do I reactivate my account?
To reactivate your account, provide the following information:

Reply to this email and confirm all relevant beneficial owners of the business.

Who is a beneficial owner?
Beneficial owners are individuals who meet any of the following criteria:

1. Individuals who directly or indirectly own more than 25% of the shares or voting rights in your business.
2. If you cannot identify beneficial owners via 1), beneficial owners are individuals who control the company through other means.
3. If beneficial owners cannot be identified via 1) or 2), any individual who holds the position of senior managing official is considered a beneficial owner, such as a chief executive officer, chief financial officer, managing or executive director or president.

If you are unable to identify the beneficial owners of your business you may seek independent legal advice.

Ensure that you communicate any future change of beneficial ownership to us as soon as possible.

If you have funds in your account, they will be available after any amounts for A-to-z claims, or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer. If you have questions about funds, contact: payments-investigate@amazon.co.uk

If you have any items stored in Amazon’s fulfillment centers, you need to contact Amazon Services Europe Sarl to create a removal order within the next 30 days:
https://sellercentral-europe.amazon.com/gp/ssof/knights/items-list.html
You can choose to dispose of this inventory or have it returned to you. Within the next 30 days if you do not create a removal order, we will dispose of your inventory and you will be debited for standard removal fees.

For more information on creating a removal order or any related standard removal fees, you can contact Amazon Services Europe Sarl at any time:
http://sellercentral.amazon.co.uk/gp/contact-us/contact-amazon-form.html

We’re here to help
If you have any questions, you can contact us at any time:
https://sellercentral-europe.amazon.com/help/hub/support

The Amazon Payments team

Amazon Payments UK Limited, a private company limited by shares, is a company registered in England and Wales (registration number 11049457; VAT number: GB295 7604 60) with its registered office at 1 Principal Place, Worship St, London, EC2A 2FA, United Kingdom. Amazon Payments UK Limited is authorised by the UK Financial Conduct Authority under the Payment Services Regulations 2017 (reference number 799814) for the provision of payment services.

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