Refunds and reimbursements -
ok
I have just been letting this build up but will be chasing as I think I have a simple yet effective method to resolve this.
FBA - Refunds are almost instantly - and the customer returns the item, if they do not do this - we are meant to be automatically reimbursed.
Now I have read that sometimes the automated reimbursement (if a customer fails to return a product within the time)
Now I am planning on doing this method -
1 - pull off my reimbursement report for the last 365 days
2 - search “refund initiated” on my emails
3 - go to my oldest email of refund - and see if that order number is on the reimbursement report
4 - if it is, happy days, if it is not I raise a case with seller support
Please bare in mind, I only have a small amount to go through so even doing this every 6 months would take me less then an hour
Any tips or advice I would appreciate
9 replies
Seller_rGtEcZnu0JTRD
Unfortunately Amazon do not always reimburse so yes this is a sensible practice. Over time you will find the quickest way of doing it, personally I would log all returns as I receive the emails, then check against the payments schedule each time we disperse to see if the refund has been applied.
Seller_DwJtMsCpm3QDH
thank you for the reply
I see your point of logging all returns at that point… thank you for the tip.
What is your action when you noticed you have not been refunded?
Seller_PVPfkZzMhWG8C
Hi,
I am trying to work out how to do this.
However, my confusion is that when I create a reimbursement report - that is surely just the ones that Amazon have actually reimbursed for non receipt back from the customer? - which will already have been credited.
What I’m looking for is how to check which items were not actually returned, in order to see if there are any that are not in the reimbursement report?
Hopefully that makes sense.
Thanks
Seller_DwJtMsCpm3QDH
I check it against the email they send you that a refund has taken place - thats when they give the money back to the customer (and out of your account)
If they have returned the product - it should - the email order number and report will be the same. If it is not then raise it with SS
Seller_a2uSlFb6Eqdyp
I check my reimbursements and I noticed that I get a lot less reimbursed compared to a customer sale. I am aware that amazon take off the vat but even then it is still less than a customer sale minus the vat. I have asked amazon but there keep telling me that they believe it is inojne with they policy although I don’t. Has anyone else come across this?
Seller_0F9TqpL5If5EP
So are Amazon liable to give you a reimbursement every time there is a refund? Or is it only when the customer returns the product to Amazon?
Then what I need to do is check my emails from Seller Support where it says ‘Refund Initiated for order … etc’ and cross check those orders with the Payment FBA reports?
Is this correct?
Thanks for the help community!
