Received 31 emails from Amazon with title Refund Initiated for removed product!
Hello, a few days ago I received 28 emails with title 'Refund Initiated for Orders' with the following content:
To view customer return reasons and reduce returns, please refer to the Voice of the Customer report
We will ship the item (s) back to an Amazon Fulfilment Centre to process them as per our policy
If the returned item is in a sellable condition, we will return the item to your inventory and not reimburse you.
If the returned item is in an unsellable condition, we will determine who is responsible for the condition. If we accept responsibility for an unsellable return, we will reimburse you as per our policy. The item will not be added back to your inventory.
If the item is not returned to an Amazon fulfilment centre within 45 days of the refund, in most cases, we will charge the customer and reimburse you. Please note that our Selling Partner Support team will not have additional information until 45 days from the refund have passed.
For details on returned items, please refer to your Customer Returns Report
Amazon does not accept responsibility nor reimburse for returned items that are damaged by a customer, subject to recall, are defective or in violation of Amazon policies, or other similar reasons. We add these items to your unfulfillable inventory when they are returned.
You can view your account at any time by logging in to your seller account and going to your seller account information page.
Thank you for selling on Amazon.
Amazon EU S.à r.l."
and other 3 emails with this content:
"We will adjust your seller account accordingly.
For more information on the refund or return, please visit your Manage Returns or Manage Orders page after logging in to your Seller Central account.
Regards,
Amazon Services"
The problem came from a product which was removed 20 days ago with the following reason:
"Dear seller,
We have deactivated the listings shown at the bottom of this email.
Why is this happening?
We have taken this measure because we suspect that your listing for this product infringes on the intellectual property of others. The product detail page for this product uses the protected trademark term of another rights owner. We have not been able to confirm that you are authorised to use this trademark on the product detail page. Unauthorised use of this trademark is likely to cause confusion as to the source, endorsement or affiliation of the goods. Infringement of a trademark is a violation of Amazon Intellectual Property Policy: https://sellercentral.amazon.com/help/hub/reference/external/201361070"
So Amazon refunded all of these 31 orders without any notice and now my account is on -£8,742.51.
The product removed is a dog treat, it has an expiry date and is something which the buyers use and ran out of. It is not an item which can be returned after it's been used. Not a single one of these customers did not open the return itself. The returns were automatically created after the listing removal.
My question is will they reimburse all my money after buyers return or decline return? I think 3 of the products refunded with reason General Adjustment might not be paid back, but the rest should be paid again to me by Amazon, if the buyers fail to return the items back to Amazon right? Is that a common practice on Amazon?
Please help @Julia_Amazon @Julia_Amzn @Winston_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon @Spencer_Amazon @Maja_Amazon @Ash_AMZ @Seller_VJ4XoAkjDpjPH @Ezra_Amazon @Jessica_Amazon_
8 replies
Seller_HwaQlgFnhSuGS
Have you looked in your account health and/or performance notifications?
If you products are suspected of infringing other peoples intellectual property rights, then you need to deal with this first.
If the refunds are infact due to breaching intellectual property rights, then there will be no reimbursement in any case. Intellectual property reports are serious ones at account level and in itself they could affect your whole account. Look in your performance notifications/health and address the issues they have previoulsy raised with you. They would have highlighted the correct steps to take.
Where did you purchse your stock that is being sold?
Seller_ZJhFeE3tNKzfh
Going by your Forum Name - is it YuMove?
Received 31 emails from Amazon with title Refund Initiated for removed product!
Hello, a few days ago I received 28 emails with title 'Refund Initiated for Orders' with the following content:
To view customer return reasons and reduce returns, please refer to the Voice of the Customer report
We will ship the item (s) back to an Amazon Fulfilment Centre to process them as per our policy
If the returned item is in a sellable condition, we will return the item to your inventory and not reimburse you.
If the returned item is in an unsellable condition, we will determine who is responsible for the condition. If we accept responsibility for an unsellable return, we will reimburse you as per our policy. The item will not be added back to your inventory.
If the item is not returned to an Amazon fulfilment centre within 45 days of the refund, in most cases, we will charge the customer and reimburse you. Please note that our Selling Partner Support team will not have additional information until 45 days from the refund have passed.
For details on returned items, please refer to your Customer Returns Report
Amazon does not accept responsibility nor reimburse for returned items that are damaged by a customer, subject to recall, are defective or in violation of Amazon policies, or other similar reasons. We add these items to your unfulfillable inventory when they are returned.
You can view your account at any time by logging in to your seller account and going to your seller account information page.
Thank you for selling on Amazon.
Amazon EU S.à r.l."
and other 3 emails with this content:
"We will adjust your seller account accordingly.
For more information on the refund or return, please visit your Manage Returns or Manage Orders page after logging in to your Seller Central account.
Regards,
Amazon Services"
The problem came from a product which was removed 20 days ago with the following reason:
"Dear seller,
We have deactivated the listings shown at the bottom of this email.
Why is this happening?
We have taken this measure because we suspect that your listing for this product infringes on the intellectual property of others. The product detail page for this product uses the protected trademark term of another rights owner. We have not been able to confirm that you are authorised to use this trademark on the product detail page. Unauthorised use of this trademark is likely to cause confusion as to the source, endorsement or affiliation of the goods. Infringement of a trademark is a violation of Amazon Intellectual Property Policy: https://sellercentral.amazon.com/help/hub/reference/external/201361070"
So Amazon refunded all of these 31 orders without any notice and now my account is on -£8,742.51.
The product removed is a dog treat, it has an expiry date and is something which the buyers use and ran out of. It is not an item which can be returned after it's been used. Not a single one of these customers did not open the return itself. The returns were automatically created after the listing removal.
My question is will they reimburse all my money after buyers return or decline return? I think 3 of the products refunded with reason General Adjustment might not be paid back, but the rest should be paid again to me by Amazon, if the buyers fail to return the items back to Amazon right? Is that a common practice on Amazon?
Please help @Julia_Amazon @Julia_Amzn @Winston_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon @Spencer_Amazon @Maja_Amazon @Ash_AMZ @Seller_VJ4XoAkjDpjPH @Ezra_Amazon @Jessica_Amazon_
Received 31 emails from Amazon with title Refund Initiated for removed product!
Hello, a few days ago I received 28 emails with title 'Refund Initiated for Orders' with the following content:
To view customer return reasons and reduce returns, please refer to the Voice of the Customer report
We will ship the item (s) back to an Amazon Fulfilment Centre to process them as per our policy
If the returned item is in a sellable condition, we will return the item to your inventory and not reimburse you.
If the returned item is in an unsellable condition, we will determine who is responsible for the condition. If we accept responsibility for an unsellable return, we will reimburse you as per our policy. The item will not be added back to your inventory.
If the item is not returned to an Amazon fulfilment centre within 45 days of the refund, in most cases, we will charge the customer and reimburse you. Please note that our Selling Partner Support team will not have additional information until 45 days from the refund have passed.
For details on returned items, please refer to your Customer Returns Report
Amazon does not accept responsibility nor reimburse for returned items that are damaged by a customer, subject to recall, are defective or in violation of Amazon policies, or other similar reasons. We add these items to your unfulfillable inventory when they are returned.
You can view your account at any time by logging in to your seller account and going to your seller account information page.
Thank you for selling on Amazon.
Amazon EU S.à r.l."
and other 3 emails with this content:
"We will adjust your seller account accordingly.
For more information on the refund or return, please visit your Manage Returns or Manage Orders page after logging in to your Seller Central account.
Regards,
Amazon Services"
The problem came from a product which was removed 20 days ago with the following reason:
"Dear seller,
We have deactivated the listings shown at the bottom of this email.
Why is this happening?
We have taken this measure because we suspect that your listing for this product infringes on the intellectual property of others. The product detail page for this product uses the protected trademark term of another rights owner. We have not been able to confirm that you are authorised to use this trademark on the product detail page. Unauthorised use of this trademark is likely to cause confusion as to the source, endorsement or affiliation of the goods. Infringement of a trademark is a violation of Amazon Intellectual Property Policy: https://sellercentral.amazon.com/help/hub/reference/external/201361070"
So Amazon refunded all of these 31 orders without any notice and now my account is on -£8,742.51.
The product removed is a dog treat, it has an expiry date and is something which the buyers use and ran out of. It is not an item which can be returned after it's been used. Not a single one of these customers did not open the return itself. The returns were automatically created after the listing removal.
My question is will they reimburse all my money after buyers return or decline return? I think 3 of the products refunded with reason General Adjustment might not be paid back, but the rest should be paid again to me by Amazon, if the buyers fail to return the items back to Amazon right? Is that a common practice on Amazon?
Please help @Julia_Amazon @Julia_Amzn @Winston_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon @Spencer_Amazon @Maja_Amazon @Ash_AMZ @Seller_VJ4XoAkjDpjPH @Ezra_Amazon @Jessica_Amazon_
8 replies
8 replies
Seller_HwaQlgFnhSuGS
Have you looked in your account health and/or performance notifications?
If you products are suspected of infringing other peoples intellectual property rights, then you need to deal with this first.
If the refunds are infact due to breaching intellectual property rights, then there will be no reimbursement in any case. Intellectual property reports are serious ones at account level and in itself they could affect your whole account. Look in your performance notifications/health and address the issues they have previoulsy raised with you. They would have highlighted the correct steps to take.
Where did you purchse your stock that is being sold?
Seller_ZJhFeE3tNKzfh
Going by your Forum Name - is it YuMove?
Seller_HwaQlgFnhSuGS
Have you looked in your account health and/or performance notifications?
If you products are suspected of infringing other peoples intellectual property rights, then you need to deal with this first.
If the refunds are infact due to breaching intellectual property rights, then there will be no reimbursement in any case. Intellectual property reports are serious ones at account level and in itself they could affect your whole account. Look in your performance notifications/health and address the issues they have previoulsy raised with you. They would have highlighted the correct steps to take.
Where did you purchse your stock that is being sold?
Seller_HwaQlgFnhSuGS
Have you looked in your account health and/or performance notifications?
If you products are suspected of infringing other peoples intellectual property rights, then you need to deal with this first.
If the refunds are infact due to breaching intellectual property rights, then there will be no reimbursement in any case. Intellectual property reports are serious ones at account level and in itself they could affect your whole account. Look in your performance notifications/health and address the issues they have previoulsy raised with you. They would have highlighted the correct steps to take.
Where did you purchse your stock that is being sold?
Seller_ZJhFeE3tNKzfh
Going by your Forum Name - is it YuMove?
Seller_ZJhFeE3tNKzfh
Going by your Forum Name - is it YuMove?
