Refund on undelivered/lost item
I need a little advice here please.
Customer ordered an item in the middle of the first postal strike/bank holiday. It’s still not arrived, so I have refunded them (it’s not a high cost item) but, when I request a refund for the postage, the only option I have is a tick box stating
_ By requesting this refund I confirm that I have not used the claimed labels for delivery._
My trouble is, I obviously did use the label, but item wasn’t delivered.
Can I tick the box anyway?
Or am I destined to write of postage for items not received?
Seller_DTufFoxJuMU0M
You would need to go through Royal Mail claims process (I am assuming it was a Royal Mail item as you mention the strikes)
A refund on a postage label is basically when you purchased it by mistake and will not be using it.
4 replies
Seller_DTufFoxJuMU0M
You would need to go through Royal Mail claims process (I am assuming it was a Royal Mail item as you mention the strikes)
A refund on a postage label is basically when you purchased it by mistake and will not be using it.
