Competitor Filed False IP Claim Using Our Own Product Photos – Listing Removed Unfairly

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United States
imgSign in
Participate for your chance to win $100 Amazon Gift Card HERESummer Forums Sweepstakes
Country changed
user profile
Seller_rlPhaWB9nmPDg

Competitor Filed False IP Claim Using Our Own Product Photos – Listing Removed Unfairly

Hi fellow sellers,

I’m reaching out to the community for advice and support regarding a troubling situation we’re facing.

One of our competitors recently filed a copyright infringement complaint against one of our listings, alleging that we used their product photos without authorization. As a result, Amazon removed our listing. The problem is—the photos in question were taken and created by us originally, and we hold full rights to them.

We believe this competitor may have copied our images from our own listing or website and then uploaded them to their own site, possibly to create a false trail and claim ownership. They are now weaponizing this tactic to eliminate competition, which is not only unethical but completely dishonest.

We are in the process of submitting a counter notice to Amazon, along with supporting documentation showing that we are the rightful owners of the images, including original image files with metadata and timestamps. However, the reinstatement process is slow, and the takedown has already hurt our sales.

1. Has anyone here dealt with similar situations?

2. What else can we do to expedite the process with Amazon?

3. Is there any additional documentation or action you recommend submitting?

4. Are there any internal Amazon teams or escalation paths that can handle abuse of IP claims more effectively?

We’re a small U.S. business trying to compete fairly, and it’s frustrating to see tactics like this used to game the system.

Appreciate any advice, shared experiences, or direction you can offer. Thank you! @Atlas_Amazon

Complaint ID: 17924930331

23 views
1 reply
Tags:Deactivated, Seller Support
00
Reply
1 reply
user profile
Remy_Amazon

Hello @Seller_rlPhaWB9nmPDg,

Thank you for reaching out to the forums community for support on copyright Infringement complaints.

user profile
Seller_rlPhaWB9nmPDg

One of our competitors recently filed a copyright infringement complaint against one of our listings, alleging that we used their product photos without authorization. As a result, Amazon removed our listing. The problem is—the photos in question were taken and created by us originally, and we hold full rights to them.

We believe this competitor may have copied our images from our own listing or website and then uploaded them to their own site, possibly to create a false trail and claim ownership. They are now weaponizing this tactic to eliminate competition, which is not only unethical but completely dishonest.

View post

I hear how frustrating this situation is for you, especially since you're facing allegations that you feel may be anti-competitive in nature. Dealing with these types of violations can be both stressful and time-consuming, and I want you to know that I'm here to support you through this process.

I reached out to the appropriate team to get a better understanding of your next steps. While I understand the urgency, Amazon's review process has set timelines that we must follow. Based on the evidence you're providing, I'm confident about your chances for reinstatement. The best we can do now is ensure your documentation is complete and wait for the review to conclude.

If after the review has concluded you are still in need of further support, please reach out via this thread for further assistance. The forums community and I are here to support you.

Thanks,

Remy

00
Follow this discussion to be notified of new activity