Reserved inventory after listing complaint resolved
Hello Sellers,
Merry Christmas and Happy New Year everyone!
I am having strange issue. A month and a half ago in the middle of November one of our listings was blocked (suspended) because of bogus “sold used as new” complaint at Spain marketplace. In the end of November this was successfully resolved, we got several messages from Seller Perfomance at ES and UK marketplaces that we can continue to offer this ASIN. However, FBA inventory gone to Reserved status and still in the same state. During December I had opened upto 5 cases, and even shipped a pallet of this ASIN to see if new received inventory is sellable, but no. Everything gets reserved status. If I check why my listing is inactive - it says that I have no inventory: out of stock, and suggest me to ship more to FBA (oh crazy computers).
Seller Support each time says they will try urgently solve that, and already I heard different options: inventory is in quarantine, inventory is being checked by FBA staff, checked by product compliance team, and other ideas like transferred to another team etc. But nothing changes already a month. Have you ever had something similar? What is the best way to deal with this situation? All other ASINs are selling ok from FBA. We store in UK FBA warehouses. Account is clean no complaints or problems. All positive feedback and reviews.
4 replies
Seller_mihu0RcSQEoyB
Well, this is the answer I get all the time:
“Upon checking on the case, our Specialist team currently working on your concern.
Rest assured that they will send an email as soon as possible.”
I asked they told that FBA team is working on this case. To me all this looks like a kind of software glitch.
Wrote email to managingdirector@
Seller_mihu0RcSQEoyB
Well, I sorted it out. As expected it was not FBA problem at all. I asked Seller Support to forward my message to Seller Perfomance, and next day I got this answer:
Good morning!
Thank you for getting back to us with your comments.
You are right when mentioning that this is not only a Fulfillment Center issue. There is a different department that needs to work with the centre and Performance.
They are handling the case now and you will have information from them as soon as they have their findings.
Have a nice day!
Thank you for selling with Amazon.
And minutes after that all inventory became available.
Thank you Kika for ideas, and everybody else for reading this. 
