Dear Amazon Sellers,

our account was recently deactivated due to a supposed failure to verify our identity and business information. However, we have repeatedly submitted all required documents, including a valid government-issued ID and proof of address – all of which were correct, clearly readable, and matched our account information.

Additionally, our DAC7 information was successfully verified, yet only a few days later we received the suspension notice.

We have thoroughly checked all notifications and emails – no specific reason was given, and the provided links either do not work or lead nowhere. We have tried to contact Amazon via messages, but received no reply. Chat support is unavailable, and calling is not an option either.

We are unable to update or edit our business information, as the system blocks any changes.

We are frustrated and stuck with no clear way forward.

How are we supposed to proceed in such a situation?

Any advice or help would be greatly appreciated.

Thank you.