Problems with ungating

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Seller_5aZkZhvu57ESK

Problems with ungating

I've been having an ongoing problem with ungating. From indicating the product wasn't from a distributor, to invoice is an online invoice, to now saying not eligible. It's been numerous attempts. Is there someone who can even help? Seller support appear to be unhelpful. I've even switch distributors and yet Amazon is still rejecting the invoice fully.

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Seller_4zBzdtgCyS9EI

INVOICES

Copies of invoices, receipts or other similar documents that demonstrate where your products are produced or manufactured

You invoice should include

• detailed list of products (at least 10 per item, Product name, model number or UPC that can be verified online))

• terms of sale (net30/net60/cash..)

• must be by the brand itself or a brand authorized distributor (not a retail store for the general public, not some back door pallet seller wanna be distributor )***

• your full business name and address, as entered in seller central

• a COMPLETED transaction ( order shipped),

• suppliers full name and contact details, (e-mail, phone or both)

• Should demonstrate your product’s full supply chain

**Should include contact information for the supplier(s) and the original manufacturer. We may contact suppliers or manufacturers to verify the documents

Your documents should be able to trace your products to the original manufacturer even if you did not purchase them directly from the original manufacturer. This may require requesting additional invoices or supply chain documentation from your supplier if you are not sourcing directly from the manufacturer.

Any brand approved distributor will provide supply chain documents! They are not asking for invoices showing the distributor purchased from the brand, they are asking for proof that the distributor is a brand authorized distributor. A contract between the brand and that distributor. That contract may also include information about limitations, such as certain products may only be sold to retailers with a B&M, or some products may not be offered at online marketplaces. Supply chain documentation may include material disclosures, substance declarations, compliance certificates, and especially certificates of origin

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Glenn_Amazon

Hi there @Seller_5aZkZhvu57ESK

Thank you for your patience. The information provided by @Seller_4zBzdtgCyS9EI is correct. In general Amazon won't provide details to why your documents aren't accepted but you can review the invoice requirements and sourcing guidelines to determine what might be wrong with your information. Thank you for your understanding.

-Glenn

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