invoice defect rate advice please
can anyone shed some light on this ? we have deregistered VAT , and registered for VAT exemption and Amazon generated invoices for Business customers , which has been accepted . I have today had a 66% defect rate for non uploaded invoices for our business customers ! I assumed these should have been now uploaded automatically from Amazon , am I incorrect ? would value any help
2 replies
Seller_RlZVPg3d6ZUGP
was there a gap between the 2 things happening, the deregistration and registering for exemption?
I have also seen issues with people changing over after deregistration, has it definitely been accepted that Amazon will generate the invoices?
Seller_ZVAz3d5lZuGid
Did you have an order from a Business Customer BEFORE you set up the automatic receipt generation on Amazon ? - if so you will need to create your own receipt/invoice for that order. Just make sure that your automatic invoice generation is active with a green tick.
