Help! SOS! Product and Food Safety Violations--Lithium Battery Products
My listing was suddenly removed and said that my product violated product and food safety. This product is very important to us, we have been selling it on the platform for 3 years and have a lot of customer support!
I don't know what went wrong. we read the related policy carefully and we believe that our product don't have that risk. Contact customer service and send the battery testing report ,Six-sided diagram, Battery internal structure diagram and battery test report
But I received a reply from customer service “it is prohibited from sale and listing on Amazon. At this time, we will not be reviewing any documents for this product.”Why is this? Please tell me.
5 replies
Seller_NKrYroOMkWcj0
@Seller_Ek4pOOpOo5Xir We are in the same boat as you and so are a lot of other sellers. We keep getting the same exact response from seller support.
We had to provide our case ID in the forums and tag a moderator to a real response with someone looking into the issue.
@Glenn_Amazon @Cooper_Amazon@Manny_Amazon Can you please assist?
Seller_4zBzdtgCyS9EI
Forum search: "Safety violation"
reduce to show "last month"
click on "Amazon replied"
Michelle_Amazon
Hello @Seller_Ek4pOOpOo5Xir,
Thanks for reaching out. If you can please provide me with your case ID I can look into this issue for you and see if there is anything we can do.
Regards,
Michelle
