Return Rate and Star Rating features on Voice of the Customer dashboard
The Voice of the Customer dashboard now includes Return Rate and Star Rating metrics that help you manage the customer experience, so you can proactively monitor customer feedback, identify potential issues and take actions to resolve issues promptly.
The Voice of the Customer dashboard features includes:
- The Return Rate measures the overall percentage of returns initiated in the past 12 months. This metric helps you track your most returned items at a glance to make informed decisions on your ASINs.
- Star Rating feature shows your products’ star ratings, as displayed on the Amazon product detail pages, so you have all relevant information available in one place and can identify areas for improvement more efficiently.
To improve your listings, go to Voice of the Customer dashboard.
5 replies
Seller_W6JSpivonYNIh
This is absolutely ridicilious, you letting customers return orders left right and center. And now you going to rate this. What is wrong with you guys. The mind boggles everytime you announce something, are you all so thick over there?
Seller_S3zKLKCMoDI45
New Updates: Voice of the Customer Dashboard
The Voice of the Customer dashboard now includes two new metrics to help improve the customer experience:
• Return Rate: Tracks the percentage of returns over the past 12 months, allowing you to quickly identify and address your most returned items.
• Star Rating: Displays your products’ star ratings as shown on Amazon product detail pages, helping you efficiently pinpoint areas for improvement.
These features provide valuable insights to proactively monitor feedback and resolve issues promptly. Visit the Voice of the Customer dashboard to explore these updates!
Seller_57FvLL5OeoWEP
What a joke. A whole new metric to give skewed results. People put the incorrect reason and star for all sorts of reason. Usually cos they want a refund AND to keep, and got told 'no'. I actually don't think scamazon wants independent sellers on here at times. Voice of customer - broken, atoz - broken, feedback - broken, returns - broken. None fit for purpose. But the worst joke of all, is 'seller support'.
