I need some help. Some years ago we started listing our products on Amazon under our brand.

Someone has changed the brand name for all our products to an incorrect unassociated brand. No amount of evidence can get this corrected. We have sent countless pictures of our product in packaging that clearly shows our brand. We have provided our brand registration with the Benelux Office of Intellectual Property. A simple GS1 search shows that we own all our GTINs and they have nothing to do with the hijacker's brand name.

We even found the seller that talks about this fake brand on their storefront. They no longer sell our product in the North America marketplace, but the damage is done, and we are unable to take back control. Even trying to list new products that are still in their experimental stages results in an error that we are not permitted to list items unless we use the hijacker's brand name.

We were told by seller support to set up in the brand registry to correct the issue, but we are still not getting any support. No one actually reads the case notes nor looks at the obvious evidence that we provide; they seem to just close the case as quickly as possible. It doesn't help that brand registry has no phone number and all correspondents is done by email. Amazon's latest solution to my case is "We cannot take action on the report as no violation has been identified on the reported ASIN for the violation type selected." Brilliant.

Brand Registry Case: 15652053321

Previous Support Cases: 12636169781, 15606200541

A little more background. We started listing on Amazon marketplace with our correct brand name some years ago, and we noticed that someone was selling our products under an incorrect brand name. We were not yet registered with the brand registry so no amount of evidence could get this corrected, but we got around this by listing our newest products. Then last year we were hit with a mass search-suppression issue for 'Description required but not provided' even though the description was there. (It happened again last month) It took a month to figure out that we had to do a partial mass upload, which fixed the issue, but, it replaced the brand name to the hijacker's brand for all our products after the upload. Now any GTIN we try to list, is assumed to be the wrong brand name.

Has anyone had any success in getting this problem fixed? Thank you.

Hi Amazon Professionals,

We've been selling on Amazon for years and have been doing our best to keep our account healthy, but overnight, many of our products have lost their “Buy Box” option. We have noticed that most of the products that have lost the “Buy Box” are in the Batteries and Chargers category, has Amazon made any changes to this category?

I contacted seller support several times and they said it was a pricing issue. Amazon may compare the selling price with products from other platforms, and if we have a higher price we lose the “Buy Box”.

This makes no sense, we also sell on other platforms and most of them have lower closing commissions than Amazon, so even if the product costs the same, you can only set a higher selling price on Amazon's . Unless Amazon can lower it's commission percentage.

Any experience sellers with this same issue, thank you for your advise!

Account Health Rating - 204

Order Defect Rate - 0%

Late Shipment Rate - 0%

Valid Tracking Rate - 100%

On-Time Delivery Rate - 100%

Thanks in advance!!!

My Case ID: 16485618741

We have Brand Registry and are selling our own products under our own brand but Amazon is demanding we provide an LOA and invoices within 15 days or thousands of units from hundreds of SKUs will be destroyed. What kind of madness is this and what is the logic behind it?

What in the world are we supposed to do when faced with an illogical and impossible demand? How do we satisfy the bot?