Hi,

I've been closed down due to my VTR rate being zero I've been using Royal Mail 2nd class for postage and purchasing labels thorough my franking machine. I understand Amazon want shipping purchased from Buy Shipping and have sent in 6 appeals saying that i will use Buy Shipping in future but they haven't been successful all i get is the following message.

We received your submission but we do not have enough information to restore your seller-fulfilled listings at this time. To restore your seller-fulfilled listings, please address the questions below in greater detail and submit the information via email

-- What are the root causes that led to a lower than expected Valid Tracking Rate?

-- What actions have you taken to resolve the lower than expected Valid Tracking Rate?

-- What steps have you taken to prevent a lower than expected Valid Tracking Rate going forward?

Also provide the following:

-- Any evidence or examples that demonstrate that your account has complied with our policy.

Can anyone help?

Thanks

My VTR rate is always below the standard required by Amazon and yet EVERY item I send - by Royal Mail - has tracking details that are uploaded automatically by RM [for Parcel and Large Letter rate] or is manually entered by me for Letter rate.

I cannot find a way around this despite speaking to Amazon seller services in the past and Royal Mail... They seem to blame each other.

Hello,

I recently received an email from Amazon stating my Invoice Defect Rate is exceeding 5%.

I'm required to send an invoice for a few Amazon business customers however i'm not VAT registered, from some research I believe can send a receipt without the VAT info, is this correct? Will my rate drop back to 0%?

Hypothetically if i was to earn more than 90k a year in turnover I would have to be VAT registered, so a 20% loss of each sale. I sell low ticket items and currently aim for around 30% profit margins. With the VAT rate the business isn't really viable unless I increases my prices by 20% making the products more expensive than the competitive rate. I'm not really savvy with accounting so I do apologise, am I missing something here?

Can anyone recommend an online service or bookkeeping that specialises in tax returns, vat and all the bells and whistles that incorporate Amazon into there system that would be tremendously beneficial?

Thank you