Voice of the Customer - defect query? re: time window

I was just wondering with Voice of the Customer defects, do they eventually drop off or do they remain there permanently?

I read through ‘How is CX health calculated’ etc, but there doesn’t appear to be a time window mentioned, such as on the other metrics in our accounts. It just says that it updates every time there is a sale or defect added to a particular listing.

With the recent introduction of the ‘Returns Performance Dashboard’ and at some point, this metric could be enforced, it makes it quite worrying that customers could very easily damage our listing health with very few returns requests. From what I’ve seen on the forum of late, it seems the general feel is that returns requests are on the increase, given the recent changes Amazon has made regarding returns.

I’m sure like most sellers here, I find that customers more often than not do not select the correct and appropriate return option, this can be for several different reasons.

Given the clear and obvious issues with the link between the returns performance dashboard and the voice of the customer metric, hopefully, the returns performance dashboard won’t be enforced anytime soon such as the on-time delivery rate metric.