18 days gone, still shipment is not live

HI

I dispatched shipment to Amazon depot with reference number "FBA15JPP3S3X" on 08/11 through Parcel Force, it was delivered on 12/11. Today is 29/11, and still shipment is not moving in Amazon depot. Have contacted twice through support, same robotic answer, product can take 5 to 10 days to live.

In this case 18 days gone, nothing happening

Another shipment with reference number "FBA15JQJCTV0" delivered to Amazon depot on 19/11, again 10 days gone and no movement.

Moderators can you guys please chase these 2 shipments? FBA15JPP3S3X and FBA15JQJCTV0

@Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn@Simon_Amazon @Spencer_Amazon @Winston_Amazon