You have been found to be related to an account beginning with
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Seller_RQWYlJT6SbuU9

You have been found to be related to an account beginning with

Anyone else get frustrated with the automated, same responses over and over again from Amazon?

I woke a few days ago to find my Amazon Seller account has been deactivated in Germany, France, Spain, and Italy. But not in other markets…

I read through the deactivation notice on the .DE account performance notifications and it reads as follows (translated via google):

You have been found to be related to an account beginning with *****

We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please take one of the following actions:

  1. Reactivated any and all accounts that have been enforced for policy violation by submitting one appeal for each enforcement. Please follow the instructions in the communication received for that account or by signing into your Seller Central account.
    OR
  2. Substantiated claims that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, contract termination, etc.
    OR
  3. Confirmed that you have never owned a separate account and believe this deactivation was in error. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.

How do I send the required information?
Please click on the View Appeal button on the Account Health dashboard (https://sellercentral.amazon.de/performance/dashboard?ref=ah_em_ap) and submit additional information as requested.

What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.

We’re here to help
If you have questions about our Multiple Account Policy or information requested above, please read our “Selling Policies and Seller Code of Conduct" (https://sellercentral-europe.amazon.com/gp/help/1801).

Additionally, please review general guidance for creating a plan of action (https://sellercentral.amazon.de/gp/help/G201623610).


I then find that I had this other seller account from 5~ years ago, which was still active (never used to sell anything)… Due to the above I closed this account, fully. I received an email confirming the closure, and when logging into the account again it provides the account name, but cannot be selected to login, only a “log off” option is available.

I sent in the appeal a picture confirming that this is all i can do, showing the name, I also attached old emails from when the account was opened confirming i was the owner of the email and the account (showing the name of the email) and that (i thought) this complied with option 2 as its now terminated. But every submission leads to the same email back, as above.

Can anyone help me reactivate my main account’s marketplaces? Im not sure what else i can actually do?

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36 replies
Tags:Policy, Seller Central
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36 replies
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Seller_7VbclcPFFRTnc

When you have 2 accounts, they are both OK as long as both are in good standing

This account of yours was suspended recently for other reasons, (you never updated the thread to say if it was reactivated) and therefore your other account will have been suspended

There were also mentions by other sellers recently of EU account closures for non use of 2 years 6 months - which could be another reason

Have you shown in your appeal that the original account had absolutely no trading history ?

Are you 100% you cannot access the original account as that’s the one you need to get reinstated and accounts are never really fully closed

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Seller_RQWYlJT6SbuU9

How do i get through to a human being at Amazon Seller Support? We used to be able to get phone calls etc but that seems to have been removed? Now it seems near impossible to get any real help.

The Managingdirector email doesn’t work anymore…

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Seller_f6b3Tk8KSNX2A

Hello @Trich,

I understand that you are concerned about the relation complaint on your Account.

@The_Little_Shop, @BonChoixUK appreciate your inputs on the issue.

As mentioned by @BonChoixUK, a deactivated account cannot be closed. Therefore, the email that you received from support team will not be considered for reactivation of your current account.

Therefore, I would suggest you to try login in Primary account and fix the issues to get your account reinstated. However, if you are unable to login you can raise a case from current account and I would recommend you to use Contact us link for further assistance with the same.

Further, If you have more questions about our Multiple Account Policy, please go through our “Selling Policies and Seller Code of Conduct" .

If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.

Regards,
Venessa

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Seller_DKsxrpLw4xcnG

Hello @Trich,

I understand that you are concerned about the relation complaint on your Account.

@The_Little_Shop, @BonChoixUK appreciate your inputs on the issue. I am very happy to see such informed Sellers on the Forum.

As mentioned by @Venessa_Amazon, if you are not able to access anything in the Related Account (Old Account), Log in to the old account and open a new tab in the browser, put https://sell.amazon.de/contact-us or https://sell.amazon.co.uk/contact-us in the URL, and select the appropriate option to contact the Seller Support, so that you can call them and have a word with them directly to gain complete access to the previous account.

Since you have already identified and can log in to the account you have to go with the first and only option to reactive the related account and then appeal to reactivate your current account.

We recommend you to contact our seller partner support for additional assistance, hence click here

Hope this helps!

Regards,
Arjun.

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Seller_zSgC5zKFELg5A

Hello @Trich,

I understand you need assistance with regards to the reactivation of your account.

As mentioned there is an impact on four market places and you provided the notice from the German market place(DE)

As you identified the related account is an account which you own five years ago

We would like to know when have you closed the account?

Have you raised the closure request once this flagging was made on the German market place or earlier?

If yes, you have raised a request for a closure once the flagging was made on the DE market place current account then this request would not be valid, as per our guidelines an account can be successfully closed when there is no ongoing issues on the account.

We request you to kindly work on the account which you opened earlier five years ago ensuring the current account is not logged in at the same time in the same browser. You would be able to log in successfully and then we request you to kindly check your performance notification of your old account and then you can submit the appropriate information / documents as requested on that account.

Once you have your old account opened five years ago reactivated to normal status you can then send an appeal from your current account providing the reactivation date and the account name.

Post that you can make a choice or decision to maintain any one of these accounts abiding by our policies.

As your old account opened five years ago is not successfully closed,(if it was successful closed without an active issue on account it would not be flagged) kindly follow the above instructions to reactivate your old account.

If you are unable to reactivate your account by following the above steps which is the first option, you will be left with two options mentioned below:

Regards,
Nehal

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Seller_RQWYlJT6SbuU9

Just to make people aware - someone from the Seller Performance Team reviewed my account and has removed the deactivations on the 4 seller central marketplaces.

Whomever you are, your work is reassurance that human’s are still involved at Amazon. Thank you

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