Can't upgrade to Professional plan my account
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Seller_ziWv3aStgHsJA

Can't upgrade to Professional plan my account

hi I was in professional plan in august and downgraded now I want to upgrade again to professional plan, when switch to professional I get the error message: we cannot process your request you are currently undergoing another verification, please retry once the verification is complete. almost one month with this problem...

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Account Health
Tags:Account Health, Account users, Seller Support
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JiAlex_Amazon
In reply to: Seller_ziWv3aStgHsJA’s post

@Seller_ziWv3aStgHsJA!

This is JiAlex from Amazon. Thank you for contacting our Forums!

I do see that your account is currently undergoing identity verification, and our team is reviewing your information. You will receive an e-mail as soon as they are done.

Let me know if you have any other questions,

Regards,

JiAlex

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