ALL FEATURED OFFERS DISAPPEARED (Brand Owner, Only Offer)
I am the brand owner of all my ASINs, they are private label products. Featured offer has been removed from all my listings. My account is enrolled in 'Account Health Assurance', I have 0 violations, nothing on performance notifications, voice is customer is clean, feedback is always address etc... Seller support live chat gives me help page links on how featured offers work, phone support do the same and told me that even if you're the brand owner, the only offer, prices well, doesn't mean you 'win' the buy box (featured offer).
It feels like today Amazon has decided they want to put me out of business and there isn't anything I can do about it. Anybody else experience this? I'm absolutely exasperated with the lack of help, transparency or empathy from Amazon - This is my likelihood, I have suppliers to pay, space rental to pay, bills to pay, employees and of course my family to keep etc, it seems Amazon doesn't care about any of this, if the algorithm decides time is up then time is up. It doesn't have to make sense.
21 replies
Seller_QIMWRIIsqJQai
Latest update from Amazon:
"I understand that you are agitated about not having a buy-box on your listing, however, I would like to mention that the Buy Box is automatically awarded or suppressed by the system and, Amazon has not provided us with any resources to help you enable a Buy Box.
Please continue with the good work you have been doing and you should see a Buy-Box on your listing soon. Again, I would like to mention that we are unable to check or indicate how long it is going to take as like I mentioned, the process is fully automatic and we do not have a process to help you get a Buy Box on your listings.
We are resolving this case now as no further action is required from our end. Please note that reopening this case will not result in a different outcome.
We wish you the best of luck for your future endeavors."
Seller_s8ZGhMh8R9MJl
Hi - long shot but are you getting any errors here:
https://sellercentral.amazon.co.uk/global-dashboard
Seller_N821Lam2p50Gf
Hi, I experience the completely same thing. I am the owner all of my listings but the featured offer was removed without any reason. I do not know how can I solve this problem. If you solve it, could you share the solution with us, please
Seller_HEOYZGWGTBXRN
hello, facing the same issue. 15 asins including my PL products have no to featured offer. Support giving the scripted response.
Hurting sales as getting no bb at all. Losing BSR on PL products too.
Shambles
Seller_1qxyPExnc2f0m
I've had this on and off. One thing that did get flagged as a potential issue is if you sell elsewhere, Amazon want Amazons prices to be the cheapest available to the customer (so an online chat advisor told me). If they perceive your brand is on offer at a better deal elsewhere they will hide your offers from the customer. A bit of tweaking of listings updating adding stuff and the system appears to re-evaluate them.
Seller_d8WfbEccuaGMc
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/fef42466-78b7-489e-8969-016a1298fac5?postId=a20ede73-c5e7-43c6-a68d-7d2c04463cee
Seller_52leetB13Arzf
I've come across this and the best course of action for this is to send a couple of items to FBA, although do the calculations before hand so you know that you make profit and you'll win the buy box and once you get a couple of sales, for example 2 or 3. It will automatically make you become a featured offer for all your listings that you lost previously. This works for me all the time. If you haven't tried this then give it a try.
You don't have to send all your products, just send 5 units of 2 or 3 products.
I hope this helps :)
Spencer_Amazon
Hello @system, @Seller_s8ZGhMh8R9MJl, @Seller_N821Lam2p50Gf, @Seller_HEOYZGWGTBXRN,
I am Spencer with Amazon.
I am gathering all posts and ASINs in this thread.
Lost Buy Box (Featured Offer) MEGATHREAD
See you there!
Regards, Spencer
