Listings Removed
Please help if there is any Amazon support team member I'm in serious trouble my listings were removed by Amazon i have submitted all of the documents to Amazon which are required as well as given a detailed statement but still they are not reinstating my listings
6 replies
Seller_hOZNPw7G8FIjl
Why have they removed your listings? Can you post the notice they sent to you, then someone may be able to advise,
Sarah_Amzn
Hello @Seller_rp3NKSJvPvKNB,
This is Sarah from Amazon and I'm happy to assist you.
Have you contacted Seller Support?
Also, please check your Performance Notifications in your Seller Central Account where you should have received communications related to the ASINs removed and the reason why.
Regards,
Sarah.
Seller_rp3NKSJvPvKNB
We have submitted the required documents and even got the latest documentation but still, your team rejected it without checking our documents this is totally wrong they are not helping us looks like we are stuck right now.
mentioned below case ID
9514671272
Sarah_Amzn
Hello again @Seller_rp3NKSJvPvKNB,
I followed up with the partner team today. They confirmed they've already informed you of the missing document needed to proceed with the reinstatement.
Is there any barrier on providing the document required?
Seller_rp3NKSJvPvKNB
they are not helping even required documents are correct
Sarah_Amzn
Hello again @Seller_rp3NKSJvPvKNB,
I was informed by the partner team that the document provided is not a Declaration of Conformity but a Verification of Conformity which can not be considered as a replacement of Declarations of Conformity.
Here are some resources that explain what information should be included in a DoC:
As a minimum, a DoC must clearly include the following information:
- The name and full business address of the manufacturer or their authorised representative.
- The product’s serial number, model or other unique product identification.
- A statement that the brand owner or manufacturer takes full responsibility for the declaration.
- Means of identification of the product, allowing traceability.
- The relevant legislation with which the product complies, as well as any harmonised standards or other means used to prove compliance.
- Where applicable, details of the notified body, such as name and number, which carried out the conformity assessment procedure, and reference to issued certificates.
- The name, signature and position of the person signing the DoC.
- The date on which the declaration was issued.
Technical documentation and EU declaration of conformity
Kind regards,
Sarah.
