Not seeing individuallan option when signing up.
I was forced to choose professional pan when I tried to set up my seller account since it was the only option I saw. I read some posts on reddit where people say just pick that option then downgrade after finish setting up. I did. And im now trying to downgrade and it says no refund. Im new here and wonder if there is a amazon seller support number ? Or how to reach out to support for issues ?Thank you
2 replies
Seller_rI7BZIczK8iAC
That is normal and for everybody.
That was the right decision.
No.
In seller central create a case under "Help" and ask for a refund. But if I am not wrong, the first month is always due. But you can try.
Micah_Amazon
Hello @Seller_tYoGi7tX6PwSV,
Thank you for reaching out. You can choose to downgrade your account from a Professional selling plan to an Individual selling plan, if you don't want to be charged a monthly subscription fee.
1. On the Seller Account Information page, in the Your Services section on the left, click Manage.
2. On the My Services page, click Downgrade located in the Sell on Amazon section.
- Downgrading from a Professional selling plan to an Individual selling plan may result in a change in your payment cycle.
- If you have registered through global registration , you can downgrade in all stores at once by selecting to downgrade in “All Regions.” Alternatively, you can choose to downgrade in the “Current Region”, which will downgrade the store(s) in the current region: North American stores (United States, Canada, and Mexico), European stores ( United Kingdom, Germany, France, Italy, Netherlands, Poland, Sweden, and Spain), Japan, or Australia.
- If you choose to downgrade only in one region, you will still be subject to monthly Professional selling fees if you still have a Professional account and active listings in other store(s).
- When you switch to an Individual selling plan, your current listings will continue to be available for sale unless you set them to Inactive in your Listings Status for holidays and other absences page. Deactivating listings alone will not switch your selling plan. Be sure to switch your selling plan if you want to avoid additional monthly fees.
- If you're enrolled in the US tax calculation service, see the Downgrade or upgrade and tax calculation service page prior to switching your plan.
3. Review the terms on the next page, then click Confirm Selling Plan Change to accept the terms and switch your plan. After completing the above steps, you will receive an email confirmation that will indicate your selling plan was changed.
As long as you have not used any of the feature, you will be able to get a refund.
Please let me know if you have additional questions.
Cheers,
Micah
