The packages I sent to FBA warehouse were lost, no one responds to the cases.

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Seller_9Uq3InsromYB4

The packages I sent to FBA warehouse were lost, no one responds to the cases.

Packages I sent to FBA warehouse have been lost, but Amazon has not been responding to cases for months,

Even though I sent all the information and documents, they do not respond to any cases,

When I create a new case, they say they will respond within 24 hours, but they never respond again.

At first they said they had not received some packages, but I sent them via Amazon partnered carrier and provided proof that they had received the packages. It already appears that the packages have been delivered on the Shipment detail page, and it also appears that the packages have been delivered on the carrier cargo page.

But Amazon never responds to cases.

Shipment ID: FBA17TMSTH69

Case ID: 15250216511

.

Shipment ID: FBA17TWDMYVT

Case ID: 15249652901

.

Shipment ID: FBA17TMK97CT

Case ID: 15248923871

.

Could you please handle these cases and pay in cash as soon as possible? You've been keeping me waiting for a long time, I don't want to wait any longer.

Moreover,

Shipment ID: FBA17TM7QBTH

Case ID: 15547646271

In this shipment, the payment was made incorrectly, payment was made for a different listing to replace my lost units, and units from a listing that I had never sold before were added to my inventory. I do not accept units from a listing that I have not sold before, I request payment for my lost units. I request you to correct this error as well,

@Topher_Amazon@KJ_Amazon@Dominic_Amazon@Bryce_Amazon@TaylorR_Amazon

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28 replies
Tags:Chargebacks, FBA, Fulfilment Centre, Lost shipment, Ship to FC
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28 replies
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Seller_9Uq3InsromYB4

Why doesn't anyone care about me?

10
user profile
TaylorR_Amazon

Hello @Seller_9Uq3InsromYB4, to open an investigation into missing units, you will need to provide an invoice that includes the following information:

  • Date of the purchase
  • Product names of the missing items
  • Quantity purchased
  • Full name and address of the invoice issuer
  • Full name and address of the buyer
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