I didn't know the customer's return information, the customer filed an A-to-Z claim, and I lost money.

To Amazon.

Hello, In response to the A-to-Z claim for order 114-2636016-9370668, I am making the following complaint.

On August 30, 2024, the customer requested a return and Amazon automatically authorized it.

After a month or so, the customer filed an A-to-Z claim. Because the refund was not made in a timely manner.

I apologize for this as I did not receive the return information from the customer and did not know he returned the package.

The customer did not tell me the logistics tracking number.

Until now, I have no idea.

I hope Amazon will review it and I can accept to give the buyer a refund, but I do not accept to credit the ODR to my account.

Thank you.

@Cade_Amazon

@Charly_Amazon

@CR_Amazon

@Danika_Amazon

@Danny_Amazon

@Dominic_Amazon

@Dougal_Amazon

@Emet_Amazon

@Emet_Amazon

@Joey_Amazon

@LeviDylan_Amazon

@Micah_Amazon

@Michelle_Amazon

@Quincy_Amazon

@Roberto_Amazon

@Sandy_Amazon

@SEAmod

@Steve_Amazon

@Tatiana_Amazon

@Troy_Amazon

@Topher_Amazon

@Veronica_Amazon