Is this causing issues for any one else and have you found a work around?

Now we are getting a lot of orders that show up as Amazon Business EU SARL , the problem is by them doing this they amazon do not allow you to contact the buyer in case of questions needed to ship the order (we sell made to measure products so you can see how this can cause issue). Not only this but they do not show a phone number either, so you can't add this info to your parcel tracking, so the end user has no tracking notifications leading to more "could not deliver" returns / refunds etc.

Any ideas? I sent with UPS and have the tracking. The item is being returned to us after 3 failed delivery attempts but there is no where to issue a refund with Amazon Business EU SARL customers. I can't email/message them either. TIA

Hi Guys.

We would like to disable 'Amazon Business EU SARL' as a buyer from us, the main reason for this is that we would like to organise the customer services for the orders.

It is quite apparent that Amazon customer services know nothing about the products that we sell so if a customer has a particular problem or issue we can in almost all cases let the customer know how to get over the problem.

We would also like to be in charge of any returns that may occur.