Amazon Breaking its FBA Inventory Reimbursement Policy by not updating our evidence back sourcing costs

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United States
imgSign in
user profile
Seller_6HfJAf5SWaGSB

Amazon Breaking its FBA Inventory Reimbursement Policy by not updating our evidence back sourcing costs

For context, we are the sole manufacturer, rights owner, brand owner, and trademark holders of our brand and products.

Recently, we tried to update our sourcing costs. As one could imagine this is happening a lot right now. Amazon denied our request of our first item update. We provided evidence yet they still rejected the update.

After looking through the FBA Inventory Reimbursement Policy, it states clearly there are four reasons for denying an update to sourcing costs:

1.Your submission is an outlier compared to similar products or our cost estimate.

2.Any documentation is forged, tampered with, or illegible.

3. Your account is suspected of fraud, significant policy violations, or non-compliant selling activities.

4. You already submitted and received a decision on a cost update request or reimbursement amount dispute for the same item within the last 30 days and have not supplied any new information to reconsider our decision.

None of these apply to us. As anyone else ran into this issue with Amazon breaking its policy and rejecting sourcing costs out of hand?

183 views
8 replies
Tags:Inventory, Returns
40
Reply
8 replies
user profile
Seller_1upgcHGJWiazF

Yes, we have experienced this too. I'm not sure why Amazon thinks it knows better than the manufacturer when it comes to identifying and stating sourcing costs.

Amazon is clearly trying to scam sellers and manufacturers out of funds during this tariff chaos.

30
user profile
Seller_5ttu1AKpRj26d

LET THE AG OF CA STEP IN THE CASE

10
user profile
Seller_ccvOweBXsGguy

We have the same issue. Did you find a resolution?

20
user profile
Seller_6HfJAf5SWaGSB

Please provide assistance:

@TaylorR_Amazon

@Michelle_Amazon

@KJ_Amazon

@Christine_Amazon

@Dominic_Amazon

@CR_Amazon

@Glenn_Amazon

30
Follow this discussion to be notified of new activity