Product made Inactive Account Health at risk
My ASIN B09C5J644N has been made inactive. I had made the necessary change to remove any reference to the term "FlexFit" to adhere to Amazon policy. The term had originally appeared from Printful who is my manufacturer. I have removed the reference though entirely. Why is it still inactive? This is severely in an adverse way affecting my Account Health. I am at risk for my account to be deactivated although I have removed the term since the 16th of Dec. I have made the changes and submitted them. I have not heard anything from anyone other than my account is at risk for deactivation. If there is something else I need to do, please let me know. Will someone please help me!!!
1 reply
Atlas_Amazon
Hello @Seller_v2zsdv3m43mCn
Thank you for the information provided regarding the recent concerns. I understand your listing has been pulled down despite you making edits to it which has caused frustration while attempting to sell. I do want to provide some assistance to you to alleviate this stress.
If you have attempted to make edits, but the listing still shows as an issue, then this would indicate that the listing is still not compliant. We would advise checking every single item and attribute to ensure there is no mention on 'Flexfit'. Once the listing no longer has the word, the violation should come off the dashboard.
If you have checked the listing and the phrase does not show anywhere, then we would advise on opening a case with our team and providing the case ID here so we may further review.
Best,
Atlas