Product made Inactive Account Health at risk

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United States
imgSign in
Country changed
user profile
Seller_v2zsdv3m43mCn

Product made Inactive Account Health at risk

My ASIN B09C5J644N has been made inactive. I had made the necessary change to remove any reference to the term "FlexFit" to adhere to Amazon policy. The term had originally appeared from Printful who is my manufacturer. I have removed the reference though entirely. Why is it still inactive? This is severely in an adverse way affecting my Account Health. I am at risk for my account to be deactivated although I have removed the term since the 16th of Dec. I have made the changes and submitted them. I have not heard anything from anyone other than my account is at risk for deactivation. If there is something else I need to do, please let me know. Will someone please help me!!!

20 views
1 reply
Tags:Account Health, Seller Support
00
Reply
1 reply
user profile
Atlas_Amazon

Hello @Seller_v2zsdv3m43mCn

user profile
Seller_v2zsdv3m43mCn
My ASIN B09C5J644N has been made inactive. I had made the necessary change to remove any reference to the term "FlexFit" to adhere to Amazon policy.
View post

Thank you for the information provided regarding the recent concerns. I understand your listing has been pulled down despite you making edits to it which has caused frustration while attempting to sell. I do want to provide some assistance to you to alleviate this stress.

user profile
Seller_v2zsdv3m43mCn
I have removed the reference though entirely.
View post

If you have attempted to make edits, but the listing still shows as an issue, then this would indicate that the listing is still not compliant. We would advise checking every single item and attribute to ensure there is no mention on 'Flexfit'. Once the listing no longer has the word, the violation should come off the dashboard.

If you have checked the listing and the phrase does not show anywhere, then we would advise on opening a case with our team and providing the case ID here so we may further review.

Best,

Atlas

00
Follow this discussion to be notified of new activity