Hello folks,

Reaching out as running out of options - seller support has not been of help so far.

We are currently unable to log into our main user account [the master access/ admin account], we get the 'The credentials you provided were incorrect. Check them and try again' error message. The credentials are of course correct. As we are able to access our account via our secondary accesses still, we raised a ticket and have back and forth with seller support, who have done a credentials re-set, without any luck. Our support ticket is now stuck in a limbo - whenever we chase, we're told that there are currently no updates and that they will get back to us.

This is very challenging as without our master access, we are unable to re-verify our account and resume selling.

Any support would be greatly appreciated!

Ticket number for reference: ID 10715415342

@Seller_iTgjdgiRqiPsn @Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_TSXM2A5nxWSuH@Seller_fgtTzyHQfOM1x@Seller_XUNeUuvrQDpgP@Seller_gAhPNiLrkfTcr@Seller_VJ4XoAkjDpjPH@Seller_Huz6FT08OxHAR@Seller_mIRnuhdx7l5sN@Seller_j9Bd91CW3ZVpr

Esteemed Audience,

Greetings from Zed, the Director of Perfume Brands Limited. As of Christmas Eve in 2021, our active Seller account on Amazon UK EU had been operational since 2017, serving all marketplaces within the UK and EU regions. Prior to the aforementioned festive season, we sought to add a second user with administrative privileges to our account. Despite providing Amazon with the necessary identification documents written in Greek, as the user hails from Greece, their request was denied without explanation.

Subsequently, on New Year's Day, it came to our attention that all administrators within our account had inexplicably lost their administrative rights - including myself as the Super Admin who originally created the account. What ensued was an arduous eight-month ordeal battling Amazon's Seller Support team. Despite providing extensive documentation and screenshots detailing our predicament over eight pages, our efforts were met with repeated robotic responses devoid of meaningful assistance.

The loss of administrative access rendered crucial functions within our account inaccessible, jeopardizing our ability to conduct business effectively. Even basic tasks such as modifying shipping settings or accessing order and payment information became unattainable. Compounding matters further was the expiration of our credit card used for charges during this tumultuous period - a development that further hampered any attempts at rectifying the situation.

As disbursements ceased and funds amounting to over 8000 GBP remained held by Amazon till date, we found ourselves in dire straits with no recourse for resolution. Our attempts at communication were stymied by closed cases that could not be reopened or responded to efficiently due to restrictions placed on administrative functions within our account.

Despite warnings and pleas for urgent escalation to senior management levels within Amazon - complete with detailed contact information for expedited communication - we were met with silence and indifference as our company teetered on the brink of financial ruin. Efforts to engage higher authorities through legal channels also proved futile as emails sent remained unanswered.

In light of these challenges culminating in imminent bankruptcy for Perfume Brands Limited, we implore your assistance in navigating this crisis precipitated by circumstances beyond our control. Your intervention is crucial in resolving this untenable situation orchestrated by Amazon's actions.

Warm regards,

Zed Sefi

Director

Perfume Brands Limited

Hi there,

Issue 1:

Our account has been deactivated due to some missing information, but we are unclear what it is.

Issue 2:

When clicking the reactivate button, it takes us to the VAT Calculation Settings page, where the VAT numbers are approved and there is no instruction on what to do:

Issue 3:

There is no way to contact Seller Support re: the deactivation without appealing. When going through the appeal workflow, it just takes us back to this page again:

Issue 4:

The account is also being moved to a new legal entity, where an email we received said the following:

"Your account to sell on Amazon is undergoing a legal entity change, which you requested.

Note that many of the account functionalities are not available, since the required steps to complete the transfer have not been completed by the new legal entity.

The account functionalities will remain unavailable until steps are completed by the new legal entity, and we have verified their identity.

Please note that while the steps are incomplete, the account transfer cannot be completed, and you will not be able to use this account in the future."

The new legal entity point of contact has not received any communication whatsoever regarding the entity change, so does not know what information to provide or how.

Please advise on these issues so we can resolve them asap.