URGENT Account verification issue all inventory stranded [Case ID: 10607813852]

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
imgSign in
user profile
Seller_MuWTRz46WOWYL

URGENT Account verification issue all inventory stranded [Case ID: 10607813852]

My inventory was stranded due to an ambiguous account verification issue.

The account verification team has asked for the following so far:

  1. KYC documents
  2. Bank Account information
  3. Remove one individual as Beneficial Owner

Since my account is restricted due to failed account verification, I have been unable to upload documents or share the required information through Seller Central. Email responses from the support team have been slow and the account verification team hasn't responded in over 10 days.

Please help me understand how to complete the account verification issue so my inventory is no longer stranded. I can share all the necessary information if I know what to send.

579 views
7 replies
Tags:Deactivated, Suspended
31
Reply
7 replies
user profile
Seller_MuWTRz46WOWYL

@Ezra_Amazon @Ash_AMZ @Winston_Amazon @Julia_Amzn @Simon_Amazon @Sakura_Amazon_

00
user profile
Julia_Amzn

Hello @Seller_MuWTRz46WOWYL,

Thank you for reaching out.

Has your identity document been uploaded and verified?

Best,

Julia.

00
user profile
Seller_RQF92QosiGOPo
In reply to: Julia_Amzn’s post

Hello Julia, I found you through Amazon form. Can you help me with my problem?

My inventory was stranded due to an ambiguous account verification issue.

The account verification team has asked for the following so far:

KYC documents

Bank Account information

Remove one individual as Beneficial Owner

Since my account is restricted due to failed account verification, I have been unable to upload documents or share the required information through Seller Central. Email responses from the support team have been slow and the account verification team hasn't responded in over 8 months

Please help me understand how to complete the account verification issue so my inventory is no longer stranded. I can share all the necessary information if I know what to send.

00
user profile
Seller_6vh8Xak6QoFq8
In reply to: Julia_Amzn’s post

Hi Julia, we have similar issues, and we are unable to upload any documents, how can we resubmit all documents?

00
user profile
Seller_MuWTRz46WOWYL
In reply to: Julia_Amzn’s post

My documents still haven't been verified. Can you please help me with the matter? We are desperate to get our business back up and running on Amazon but have failed to get the support we need.

00
user profile
Seller_086yR3kMIyPK3

same thing is happening to me.

did your issue resolved?

00
Follow this discussion to be notified of new activity

Similar Discussions

user profile
Seller_2HlPIUaGa5Fi2
user profile
Seller_VI3WMqaB8miRv
user profile
Seller_pZPUigSoKl3Mk
Go to original post