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Product listing video getting rejected due to medical advice
Hi,
My product information/features video got rejected numerous time while the other, similar products video got approved.
Your video was rejected for the following reasons:
The video provides medical advice, negatively refers to professional medical advice, or makes false medical claims
I have ensured that there is nothing in the video which could become a reason for rejection based on above. Also, as I mentioned above, my other video has been approved with exact content etc but this one video keeps getting rejected. Any help on this one would be greatly appreciated, thanks in advance.
6 replies
Seller_ZJhFeE3tNKzfh
we had the same. After a lot of back and forth with seller support, finally discovered it was the existence of a recycling logo which Amazon deemed medical advice.
We were the same as you, 5 videos had already been uploaded with a recycling logo but then one got flagged.
Removed the recycling logo (because it was impossible to argue that there was no medical advice in the video) and it went through.
So sadly it could be ANYTHING in your video that is the issue.
Ezra_Amazon
Hello @Seller_AfoBEzgmuR9Iv,
Thanks for reaching out! I appreciate it.
Have you already reached out to Amazon Seller Support about this? If so, could you share the case ID with us so we can take a look?
Best regards, Ezra
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