Changes to the Reimbursement policy for Seller Flex effective February 8, 2023

We continuously assess our reimbursement policies by incorporating your feedback to ensure that you are getting compensated a fair amount which will help you keep your costs at a minimum and grow your business with us.

Effective February 8, 2023, we will make the following changes to our seller reimbursement policies for Seller Flex:

• We are launching a new Seller Flex Lost and Damaged Inventory Reimbursement policy that will apply to Seller Flex lost and damaged inventory claims. These will no longer be covered under the FBA Lost and Damaged Inventory Reimbursement policy.
• We are launching a better evaluation process to assess the level of damage of your carrier and customer damaged returns. We will categorize the unit into one of the three grades and compensate you based on the applicable reimbursement rates (minor damage: 20%, moderate damage: 35%, and BER (beyond economic repair): 80%).

  For more information about this policy, go to Seller Flex Lost and Damaged Inventory Reimbursement policy.

• We are updating our claim period eligibility in the below mentioned scenarios:
  • Damaged, different or incomplete (missing accessory or main item) returns received: You can claim for reimbursement within seven calendar days from the date the shipment return date.
  • Items lost or not received during customer returns: You can claim for reimbursement no sooner than 21 days from the refund date but not later than 60 days.

  For more information about the claim window eligibility, go to Seller Flex Return and Refund policies.

If you require further support or information, reach out to Selling Partner Support.