The customer left the wrong address,so she couldn't receive the package.

The customer left the wrong address, so she couldn't receive the package.

As a result, she turned the tables on us and claimed that we had sent the item to the wrong address. She then filed a A-to-z Guarantee Claims , and Amazon approved it. I lodged an appeal, but Amazon stated that it was our fault. They still decided to approve the customer's application and took the initiative to refund the customer. And as a result, the status of my account has been affected.

How do you all handle such situations? Have you encountered such situations frequently? Are we just supposed to passively accept it? Is there any good solution?