Recently I needed to make a claim for a lost parcel.
The shipping label was purchased via the buy shipping option and the carrier was DPD.
The item was lost so I opened a case with DPD and they sent me a claim form. This is common practice and something that I have done with DPD in the past.
However on the version of the claim form that DPD sent me they requested/required the buyers email address. Which of course as a seller I dont have.
I think I have managed find a 'work a round' so that I can submit the claim form. Time will tell.
Strictly speaking how can sellers submit a DPD claim if this is now required information??
Unless I am mistaken within the rules that Amazon have in place regarding contacting buyers away from the amazon message system there is no legitimate way to get this information even if the buyer was prepared to give it.
Hence, in theory there is no way to submit a claim.......Any thoughts??
