Urgent - Competition attacked on us and have been successful in doing what they wanted by disabling ASINs to share reviews with parent
Case ID: 18007737921
- Competition made our listings MEDIA
- We restored the lisitngs by help of Amazon
- Now reviews are not merging because the ASINs have MEDIA TAG with them, whereby Amazon's robotic systems aren't allowing reviews to merge
- This is exactly what our competition would have wanted in attacking us (by changing our ASINs to MEDIA)
- Amazon is not helping by going back in time and verifying our claims and realising that WE ARE RIGHT!
- AMAZON IS LITERALLY ALLOWING ABUSE ON THEIR PLATFORM AND WRONG PLAYERS KNOW THIS AND UTILIZE THIS
- This matter should go to a EXECUTIVE CATALOG team to help us!!!
- It is a matter of principles right now for Amazon, allowing frausters to win or really alowing HONEST AND FAIR PLATFORM LIKE AMAZON CLAIMS IT IS TRYING TO DO
@Manny_Amazon
7 replies
Michelle_Amazon
Hello @Seller_9xoRMzwvYXejP,
Thanks for reaching out. I am sorry to hear that you're having issues with your listing. I have reviewed the case you provided, which is already with the escalations team. If you have further questions, please reply back to that case and they will get back to you.
Regards,
Michelle
Seller_YdqBO6bifWZxv
Go Amazon, they really do a fine job of protecting blackhats!
Seller_3qllv6SY8mdjV
My toy Product gets attacked around 3 times per year. Gets marked as an Adult product, gets removed from search, and it takes 2 weeks every time to get it fixed.
this has gone on for years. It 100% is a Chinese seller doing it, but Amazon does not seem to want to permanently fix it or punish the seller. Always happens before Prime day, Thanksgiving/Christmas, or just whenever the product starts to get good sales.
Seller_86Gc4nKUUxkKm
Had a similar siutation. Amazon allowed a competitor to uplaod restricted keywords on our best seller listings. It was a choice, best new release product and sales went from hundreds a day to zero and they blamed US for letting another seller to sabatog our listing. The data was uploaded into a field we could not see on our side. took 4 months to get to the right people to fix it in the Fraudi team. Then when I wanted info about WHO did it, they would not let me know....sales never recovered. 10k in ad spend to rank and nothing but a big FU from Amazon. THANKS AMAZON!!! Great work protecting your sellers. Insane.
