Shipment is Late????????
I received an order at 5:34PM PST on July 11th
16 hours ago
7/11/2024
5:34 PM PDT
Today, on July 12th - in the morning the order is already marked as "late shipment"
Confirm as shipped by 7/22/2024 to avoid cancellation, else your Cancellation Rate might get impacted
Shipment is late
What's going on????? This order is received after the post office is closed and in the morning it is immediately marked as "late shipment". Can anyone from Amazon explain it to me?
Thank you!
4 replies
Seller_LImVvUWeyiCfQ
Make sure Amazon hasn't switched you over to Automated Handling Time and set your account to ship the same day. Settings > Shipping Settings > General Shipping Settings.
Seller_OvL8C4BJWiuS9
Also chaeck to see if Amazon changed your defualt handling time.
Seller_YvPJcV8cv0Kiu
There is a problem, it is known. The default template you have is being over-written and your cut-off times are not being implemented. I have spoken with a few CSA agents, and they are aware of the issue. If you download the report, and put it into an Excel Spreadsheet, you can really see the pattern. (Orders happening at 6-11:59pm) - after business hours, and after anyone is shipping, just to arrive to open your business doors, first thing to see you have a late shipment already! Also, an uptrend lately, is the customer has messaged you to cancel the order, because Amazon is sending automated emails saying the shipping is already late... There is a huge difference between (free) standard mail service, and Expedited, the Automated Amazon shipping makes the Standard Shipping (0) days, where-as the Expedited is still at 1-2 business days.
- They are working on it. - I have 100% on time delivery times yet there were items showing as LSR, which I pointed out was impossible.. (default template says 2days handling for me) so even if the automated was set to (0) - the default shows (2) days, 0+2days = 2 days anyway you slice it.
