Label & packaging change
I am selling a brand that just updated their labels - the product is exactly the same. I have stock of both the old labels and new labels - can I sell the products with both the new and old label from the same product page? or do I have to have a separate product pages for the old bottle and the new bottle?
3 replies
Seller_4sL4COB3CN00X
When we update our product labels but the contents are identical, we let the stock run to zero, update the listing images and then send in the new stock (FBA).
Seller_SITNVuZK87zGK
Is the barcode the same (or is there a barcode at all?)
Seller_rGtEcZnu0JTRD
You need to be a little bit careful, if the item is different to what the listing shows, then technically customers can claim that you sent a different item, and they will be automatically refunded, it therefore really just depends on how different the label is, and if it is just cosmetic change, or if any real details have changed.
99% of customers will not care about the label, but there are plenty of buyers who get a product and then look for an excuse to claim a refund. Years ago we had a customer claim a refund as the label on a product had come loose in transit - this was a label that you would 100% need to remove before you used the product, hence they were low-tack labels, but you try explaining that one to the A-Z team.
