It's getting a bit surreal again....
I just got an email from the Amazon Seller Services:
Dear Seller,
The following listings are at the risk of deactivation due to violations of our policies. We are reaching out to you about this issue before it impacts your ability to sell so we can resolve this with limited impact to your business. To prevent the removal of this ASIN, please take the requested actions through your Account Health page before the dates listed on the Account Health page. You can find details of the at-risk ASINs below.
Why is this happening?
We have taken this measure because we suspect your listing for this product infringes on the intellectual property of others. The product detail page for this product uses the trademarked logo of another rights owner. We have not been able to confirm that you are authorized to use this trademark on the product detail page. Unauthorized or incorrect use of this trademarked logo is likely to cause confusion as to the source, endorsement, or affiliation of the goods. Infringement of a trademark is a violation of Amazon Intellectual Property Policy: https://sellercentral.amazon.com/help/hub/reference/201361070
How to address the listing violation?
To address your listing violation, click ‘Resolve’ next to each affected ASIN in the Suspected Intellectual Property Violations section of your Account Health page. The violation, along with the name of the brand that owns the trademark can be found under the “Reason” column on the Product Policy Compliance page on https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_abp .
To successfully appeal, you will need to submit the listing to Amazon for review after editing it in one of the following ways:
1. Remove the trademarked logo from the product detail page entirely, OR
2. Change the brand name to accurately reflect the product and match trademarked logo used on the product detail page, OR
3. Update the detail page to add compatibility terms before the trademarked term, if the product is using the trademarked term to refer to another product, such as “charger for Kindle E-Reader”, “charger compatible with Kindle E-Reader”, and “charger made for Kindle E-Reader”.
Note: There are legal requirements for the use of compatibility terms. You can learn more about these in the Amazon Intellectual Property policy: https://sellercentral.amazon.com/help/hub/reference/201361070
Once you have updated the listing as requested above and are ready to have the listing reviewed for reactivation, notify us on your Account Health page by clicking the 'Resolve' next to the deactivated listing and following the instructions provided: https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_abp .
Have your listings been removed in error?
If you believe there has been an error, you can submit an explanation through your Account Health page (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_abp ), click Resolve next to the affected ASIN and follow the instructions provided in the Has your listing been deactivated in error section. Your explanation should include the following information:
1. A letter of authorisation or licensing agreement proving that you are authorised by the rights owner to create and list products using their trademarked logo in relation to your product. The documentation submitted must meet the following criteria:
- The document includes name and address of rights owner.
- The document explicitly authorises you to use the rights owners’ intellectual property with your own brand name.
2. An explanation and any evidence or documentation demonstrating how the listings do not violate our intellectual property policies.
What happens if I do not address the policy violation?
The listing violation notification for this ASIN will continue to remain on your Account Health page for 180 days. We encourage you to address this violation notice to ensure you maintain good account health. If you do not take steps to address this policy violations and incur additional violations, your Amazon selling account may be deactivated.
You can view your account performance at https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_abp or by selecting Account Health on the home page of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies that are required to sell on Amazon.
We are here to help.
If you have questions about this policy or your account, contact us at: https://sellercentral.amazon.com/cu/contact-us
Thank you.
Amazon
We leveraged a combination of automated means to identify this issue and make this decision.
ASINs:
B0CQ8W5D9R
1. I do not sell the ASIN in question
2. There is no violation on the account health page
3. I can't even find the ASIN on amazon catalogue
How is this even possible?
7 replies
Seller_QuM1AZgzfU9x4
That appears to be from Amazon US - do you sell there?
Seller_ZQyopdiwkUHOZ
It could be that the ASIN isn't in the catalogue because they removed the detail page. If it's something that you've sold previously but don't anymore, there have been examples of people still getting these types of messages.
I would try and find out what the product was somehow, if you can, just to make sure it won't become a problem in the future in case of things like recalls.
It does look like the email is for the US site. This could mean it's fraudulent, it could mean you have US activated and don't realise it somehow, like through a global account, it could mean that someone's US account is somehow linked in the back end to yours, or it could be none of these.
If your account is being linked to a US account owned by someone else, you really should find out which account and try to get that addressed, as if a linked account ends up getting suspended for any reason, all connected accounts can be suspended as well. You could one day wake up to your account being deactivated and no apparent reason as to why.
Seller_UN9ILzxADiCK3
Story continues. Prime example of incompetence of Amazon Seller Services. I received following from the so called "seller support":
Hello from Amazon Selling Partner Support,
I understand that you have a query about the discontinued listing.
We've reviewed ASIN [B0CQ8W5D9R] and have found that it is marked as discontinued.
To activate the offer, you should create a new listing according to these steps to activate it. To create a new listing:
1. Go to "Catalog" and select "Add Products."
2. Click "I’m adding a product not sold on Amazon."
3. Fill the details and select the category that best matches your product on the "Select a product type" page.
4. Enter product information such as a UPC, EAN, Key Attribute or Brand Name. Required fields are marked with a red asterisk.
5. Enter an SKU for your product in the "Offer" tab. Amazon will automatically generate an SKU if the field is left blank.
6. Enter "Condition" and "Price" for your product.
7. Click on “Save and finish”. The "Save and finish" will turn yellow when you have entered the required information.
Watch this video to learn about "Ways to List Products on Amazon": https://sellercentral-europe.amazon.com/learn/courses?moduleId=4e1a71e7-388e-49ad-9752-866786639586&ref_=su-spsblurbs-relist_tombstoned&modLanguage
If you are not able to relist this ASIN, it might be because the ASIN has been discontinued from a certain time threshold. In this case, make sure that the contribution does not contain the merchant_suggested_asin attribute.
If the contribution contains the merchant_suggested_asin attribute, we advise you to remove this attribute from the contribution and re-submit.
You must change the contribution to remove it.
After removing the attribute, you will likely need to replace it with other identifying product data such as UPC or EAN for the contribution to process successfully.
To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.
Were you satisfied with the support provided?
Yes
No
Thank you for selling with Amazon.
KayCee
Amazon.co.uk Seller Support
1. Ok, I found out that the "violation" is for a product that has been discontinued, but I still don't know:
a. what the product is
b. what has caused this imaginary violation.
c. why has it been addressed to my business.
2. Why would I want to add a product that:
a. I don't have.
b. and more importantly one that might be against the Amazon policies?
It never ceases to amaze me how useless the seller support actually is. Again two contacts with Amazon and no help whatsoever. Imagine running any other business like this.
Seller_29AF2b8VJNr8z
this has been happening to me for months, it’s an absolute farce
It's getting a bit surreal again....
I just got an email from the Amazon Seller Services:
Dear Seller,
The following listings are at the risk of deactivation due to violations of our policies. We are reaching out to you about this issue before it impacts your ability to sell so we can resolve this with limited impact to your business. To prevent the removal of this ASIN, please take the requested actions through your Account Health page before the dates listed on the Account Health page. You can find details of the at-risk ASINs below.
Why is this happening?
We have taken this measure because we suspect your listing for this product infringes on the intellectual property of others. The product detail page for this product uses the trademarked logo of another rights owner. We have not been able to confirm that you are authorized to use this trademark on the product detail page. Unauthorized or incorrect use of this trademarked logo is likely to cause confusion as to the source, endorsement, or affiliation of the goods. Infringement of a trademark is a violation of Amazon Intellectual Property Policy: https://sellercentral.amazon.com/help/hub/reference/201361070
How to address the listing violation?
To address your listing violation, click ‘Resolve’ next to each affected ASIN in the Suspected Intellectual Property Violations section of your Account Health page. The violation, along with the name of the brand that owns the trademark can be found under the “Reason” column on the Product Policy Compliance page on https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_abp .
To successfully appeal, you will need to submit the listing to Amazon for review after editing it in one of the following ways:
1. Remove the trademarked logo from the product detail page entirely, OR
2. Change the brand name to accurately reflect the product and match trademarked logo used on the product detail page, OR
3. Update the detail page to add compatibility terms before the trademarked term, if the product is using the trademarked term to refer to another product, such as “charger for Kindle E-Reader”, “charger compatible with Kindle E-Reader”, and “charger made for Kindle E-Reader”.
Note: There are legal requirements for the use of compatibility terms. You can learn more about these in the Amazon Intellectual Property policy: https://sellercentral.amazon.com/help/hub/reference/201361070
Once you have updated the listing as requested above and are ready to have the listing reviewed for reactivation, notify us on your Account Health page by clicking the 'Resolve' next to the deactivated listing and following the instructions provided: https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_abp .
Have your listings been removed in error?
If you believe there has been an error, you can submit an explanation through your Account Health page (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_abp ), click Resolve next to the affected ASIN and follow the instructions provided in the Has your listing been deactivated in error section. Your explanation should include the following information:
1. A letter of authorisation or licensing agreement proving that you are authorised by the rights owner to create and list products using their trademarked logo in relation to your product. The documentation submitted must meet the following criteria:
- The document includes name and address of rights owner.
- The document explicitly authorises you to use the rights owners’ intellectual property with your own brand name.
2. An explanation and any evidence or documentation demonstrating how the listings do not violate our intellectual property policies.
What happens if I do not address the policy violation?
The listing violation notification for this ASIN will continue to remain on your Account Health page for 180 days. We encourage you to address this violation notice to ensure you maintain good account health. If you do not take steps to address this policy violations and incur additional violations, your Amazon selling account may be deactivated.
You can view your account performance at https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_abp or by selecting Account Health on the home page of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies that are required to sell on Amazon.
We are here to help.
If you have questions about this policy or your account, contact us at: https://sellercentral.amazon.com/cu/contact-us
Thank you.
Amazon
We leveraged a combination of automated means to identify this issue and make this decision.
ASINs:
B0CQ8W5D9R
1. I do not sell the ASIN in question
2. There is no violation on the account health page
3. I can't even find the ASIN on amazon catalogue
How is this even possible?
It's getting a bit surreal again....
I just got an email from the Amazon Seller Services:
Dear Seller,
The following listings are at the risk of deactivation due to violations of our policies. We are reaching out to you about this issue before it impacts your ability to sell so we can resolve this with limited impact to your business. To prevent the removal of this ASIN, please take the requested actions through your Account Health page before the dates listed on the Account Health page. You can find details of the at-risk ASINs below.
Why is this happening?
We have taken this measure because we suspect your listing for this product infringes on the intellectual property of others. The product detail page for this product uses the trademarked logo of another rights owner. We have not been able to confirm that you are authorized to use this trademark on the product detail page. Unauthorized or incorrect use of this trademarked logo is likely to cause confusion as to the source, endorsement, or affiliation of the goods. Infringement of a trademark is a violation of Amazon Intellectual Property Policy: https://sellercentral.amazon.com/help/hub/reference/201361070
How to address the listing violation?
To address your listing violation, click ‘Resolve’ next to each affected ASIN in the Suspected Intellectual Property Violations section of your Account Health page. The violation, along with the name of the brand that owns the trademark can be found under the “Reason” column on the Product Policy Compliance page on https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_abp .
To successfully appeal, you will need to submit the listing to Amazon for review after editing it in one of the following ways:
1. Remove the trademarked logo from the product detail page entirely, OR
2. Change the brand name to accurately reflect the product and match trademarked logo used on the product detail page, OR
3. Update the detail page to add compatibility terms before the trademarked term, if the product is using the trademarked term to refer to another product, such as “charger for Kindle E-Reader”, “charger compatible with Kindle E-Reader”, and “charger made for Kindle E-Reader”.
Note: There are legal requirements for the use of compatibility terms. You can learn more about these in the Amazon Intellectual Property policy: https://sellercentral.amazon.com/help/hub/reference/201361070
Once you have updated the listing as requested above and are ready to have the listing reviewed for reactivation, notify us on your Account Health page by clicking the 'Resolve' next to the deactivated listing and following the instructions provided: https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_abp .
Have your listings been removed in error?
If you believe there has been an error, you can submit an explanation through your Account Health page (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_abp ), click Resolve next to the affected ASIN and follow the instructions provided in the Has your listing been deactivated in error section. Your explanation should include the following information:
1. A letter of authorisation or licensing agreement proving that you are authorised by the rights owner to create and list products using their trademarked logo in relation to your product. The documentation submitted must meet the following criteria:
- The document includes name and address of rights owner.
- The document explicitly authorises you to use the rights owners’ intellectual property with your own brand name.
2. An explanation and any evidence or documentation demonstrating how the listings do not violate our intellectual property policies.
What happens if I do not address the policy violation?
The listing violation notification for this ASIN will continue to remain on your Account Health page for 180 days. We encourage you to address this violation notice to ensure you maintain good account health. If you do not take steps to address this policy violations and incur additional violations, your Amazon selling account may be deactivated.
You can view your account performance at https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_abp or by selecting Account Health on the home page of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies that are required to sell on Amazon.
We are here to help.
If you have questions about this policy or your account, contact us at: https://sellercentral.amazon.com/cu/contact-us
Thank you.
Amazon
We leveraged a combination of automated means to identify this issue and make this decision.
ASINs:
B0CQ8W5D9R
1. I do not sell the ASIN in question
2. There is no violation on the account health page
3. I can't even find the ASIN on amazon catalogue
How is this even possible?
7 replies
7 replies
Seller_QuM1AZgzfU9x4
That appears to be from Amazon US - do you sell there?
Seller_ZQyopdiwkUHOZ
It could be that the ASIN isn't in the catalogue because they removed the detail page. If it's something that you've sold previously but don't anymore, there have been examples of people still getting these types of messages.
I would try and find out what the product was somehow, if you can, just to make sure it won't become a problem in the future in case of things like recalls.
It does look like the email is for the US site. This could mean it's fraudulent, it could mean you have US activated and don't realise it somehow, like through a global account, it could mean that someone's US account is somehow linked in the back end to yours, or it could be none of these.
If your account is being linked to a US account owned by someone else, you really should find out which account and try to get that addressed, as if a linked account ends up getting suspended for any reason, all connected accounts can be suspended as well. You could one day wake up to your account being deactivated and no apparent reason as to why.
Seller_UN9ILzxADiCK3
Story continues. Prime example of incompetence of Amazon Seller Services. I received following from the so called "seller support":
Hello from Amazon Selling Partner Support,
I understand that you have a query about the discontinued listing.
We've reviewed ASIN [B0CQ8W5D9R] and have found that it is marked as discontinued.
To activate the offer, you should create a new listing according to these steps to activate it. To create a new listing:
1. Go to "Catalog" and select "Add Products."
2. Click "I’m adding a product not sold on Amazon."
3. Fill the details and select the category that best matches your product on the "Select a product type" page.
4. Enter product information such as a UPC, EAN, Key Attribute or Brand Name. Required fields are marked with a red asterisk.
5. Enter an SKU for your product in the "Offer" tab. Amazon will automatically generate an SKU if the field is left blank.
6. Enter "Condition" and "Price" for your product.
7. Click on “Save and finish”. The "Save and finish" will turn yellow when you have entered the required information.
Watch this video to learn about "Ways to List Products on Amazon": https://sellercentral-europe.amazon.com/learn/courses?moduleId=4e1a71e7-388e-49ad-9752-866786639586&ref_=su-spsblurbs-relist_tombstoned&modLanguage
If you are not able to relist this ASIN, it might be because the ASIN has been discontinued from a certain time threshold. In this case, make sure that the contribution does not contain the merchant_suggested_asin attribute.
If the contribution contains the merchant_suggested_asin attribute, we advise you to remove this attribute from the contribution and re-submit.
You must change the contribution to remove it.
After removing the attribute, you will likely need to replace it with other identifying product data such as UPC or EAN for the contribution to process successfully.
To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.
Were you satisfied with the support provided?
Yes
No
Thank you for selling with Amazon.
KayCee
Amazon.co.uk Seller Support
1. Ok, I found out that the "violation" is for a product that has been discontinued, but I still don't know:
a. what the product is
b. what has caused this imaginary violation.
c. why has it been addressed to my business.
2. Why would I want to add a product that:
a. I don't have.
b. and more importantly one that might be against the Amazon policies?
It never ceases to amaze me how useless the seller support actually is. Again two contacts with Amazon and no help whatsoever. Imagine running any other business like this.
Seller_29AF2b8VJNr8z
this has been happening to me for months, it’s an absolute farce
Seller_QuM1AZgzfU9x4
That appears to be from Amazon US - do you sell there?
Seller_QuM1AZgzfU9x4
That appears to be from Amazon US - do you sell there?
Seller_ZQyopdiwkUHOZ
It could be that the ASIN isn't in the catalogue because they removed the detail page. If it's something that you've sold previously but don't anymore, there have been examples of people still getting these types of messages.
I would try and find out what the product was somehow, if you can, just to make sure it won't become a problem in the future in case of things like recalls.
It does look like the email is for the US site. This could mean it's fraudulent, it could mean you have US activated and don't realise it somehow, like through a global account, it could mean that someone's US account is somehow linked in the back end to yours, or it could be none of these.
If your account is being linked to a US account owned by someone else, you really should find out which account and try to get that addressed, as if a linked account ends up getting suspended for any reason, all connected accounts can be suspended as well. You could one day wake up to your account being deactivated and no apparent reason as to why.
Seller_ZQyopdiwkUHOZ
It could be that the ASIN isn't in the catalogue because they removed the detail page. If it's something that you've sold previously but don't anymore, there have been examples of people still getting these types of messages.
I would try and find out what the product was somehow, if you can, just to make sure it won't become a problem in the future in case of things like recalls.
It does look like the email is for the US site. This could mean it's fraudulent, it could mean you have US activated and don't realise it somehow, like through a global account, it could mean that someone's US account is somehow linked in the back end to yours, or it could be none of these.
If your account is being linked to a US account owned by someone else, you really should find out which account and try to get that addressed, as if a linked account ends up getting suspended for any reason, all connected accounts can be suspended as well. You could one day wake up to your account being deactivated and no apparent reason as to why.
Seller_UN9ILzxADiCK3
Story continues. Prime example of incompetence of Amazon Seller Services. I received following from the so called "seller support":
Hello from Amazon Selling Partner Support,
I understand that you have a query about the discontinued listing.
We've reviewed ASIN [B0CQ8W5D9R] and have found that it is marked as discontinued.
To activate the offer, you should create a new listing according to these steps to activate it. To create a new listing:
1. Go to "Catalog" and select "Add Products."
2. Click "I’m adding a product not sold on Amazon."
3. Fill the details and select the category that best matches your product on the "Select a product type" page.
4. Enter product information such as a UPC, EAN, Key Attribute or Brand Name. Required fields are marked with a red asterisk.
5. Enter an SKU for your product in the "Offer" tab. Amazon will automatically generate an SKU if the field is left blank.
6. Enter "Condition" and "Price" for your product.
7. Click on “Save and finish”. The "Save and finish" will turn yellow when you have entered the required information.
Watch this video to learn about "Ways to List Products on Amazon": https://sellercentral-europe.amazon.com/learn/courses?moduleId=4e1a71e7-388e-49ad-9752-866786639586&ref_=su-spsblurbs-relist_tombstoned&modLanguage
If you are not able to relist this ASIN, it might be because the ASIN has been discontinued from a certain time threshold. In this case, make sure that the contribution does not contain the merchant_suggested_asin attribute.
If the contribution contains the merchant_suggested_asin attribute, we advise you to remove this attribute from the contribution and re-submit.
You must change the contribution to remove it.
After removing the attribute, you will likely need to replace it with other identifying product data such as UPC or EAN for the contribution to process successfully.
To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.
Were you satisfied with the support provided?
Yes
No
Thank you for selling with Amazon.
KayCee
Amazon.co.uk Seller Support
1. Ok, I found out that the "violation" is for a product that has been discontinued, but I still don't know:
a. what the product is
b. what has caused this imaginary violation.
c. why has it been addressed to my business.
2. Why would I want to add a product that:
a. I don't have.
b. and more importantly one that might be against the Amazon policies?
It never ceases to amaze me how useless the seller support actually is. Again two contacts with Amazon and no help whatsoever. Imagine running any other business like this.
Seller_UN9ILzxADiCK3
Story continues. Prime example of incompetence of Amazon Seller Services. I received following from the so called "seller support":
Hello from Amazon Selling Partner Support,
I understand that you have a query about the discontinued listing.
We've reviewed ASIN [B0CQ8W5D9R] and have found that it is marked as discontinued.
To activate the offer, you should create a new listing according to these steps to activate it. To create a new listing:
1. Go to "Catalog" and select "Add Products."
2. Click "I’m adding a product not sold on Amazon."
3. Fill the details and select the category that best matches your product on the "Select a product type" page.
4. Enter product information such as a UPC, EAN, Key Attribute or Brand Name. Required fields are marked with a red asterisk.
5. Enter an SKU for your product in the "Offer" tab. Amazon will automatically generate an SKU if the field is left blank.
6. Enter "Condition" and "Price" for your product.
7. Click on “Save and finish”. The "Save and finish" will turn yellow when you have entered the required information.
Watch this video to learn about "Ways to List Products on Amazon": https://sellercentral-europe.amazon.com/learn/courses?moduleId=4e1a71e7-388e-49ad-9752-866786639586&ref_=su-spsblurbs-relist_tombstoned&modLanguage
If you are not able to relist this ASIN, it might be because the ASIN has been discontinued from a certain time threshold. In this case, make sure that the contribution does not contain the merchant_suggested_asin attribute.
If the contribution contains the merchant_suggested_asin attribute, we advise you to remove this attribute from the contribution and re-submit.
You must change the contribution to remove it.
After removing the attribute, you will likely need to replace it with other identifying product data such as UPC or EAN for the contribution to process successfully.
To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.
Were you satisfied with the support provided?
Yes
No
Thank you for selling with Amazon.
KayCee
Amazon.co.uk Seller Support
1. Ok, I found out that the "violation" is for a product that has been discontinued, but I still don't know:
a. what the product is
b. what has caused this imaginary violation.
c. why has it been addressed to my business.
2. Why would I want to add a product that:
a. I don't have.
b. and more importantly one that might be against the Amazon policies?
It never ceases to amaze me how useless the seller support actually is. Again two contacts with Amazon and no help whatsoever. Imagine running any other business like this.
Seller_29AF2b8VJNr8z
this has been happening to me for months, it’s an absolute farce
Seller_29AF2b8VJNr8z
this has been happening to me for months, it’s an absolute farce
