Managing directors email

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
imgSign in
Country changed
user profile
Seller_0Ok6ZNBcrLvjK

Managing directors email

After emailing the managing directors office almost 30 times in the last few months, it has come to my attention they simply do not care to resolve issues caused by the incompetence of their seller support. Apart from the trivial response received after each email every 72 hours. I am shocked that such a large company has no escalations team. Shocking and another reason not to trade with such a company

Thank you for contacting the office of the Amazon UK Managing Director, John Boumphrey.

Your information has been passed to the relevant department for investigation and they will respond to you as soon as they have an update.

If you have not received a reply within 2 business days then please reply to this e-mail.

Thank you.

124 views
5 replies
Tags:Account Health, Account users, Deactivated, Seller Support, Suspended
00
Reply
5 replies
user profile
Seller_ZVAz3d5lZuGid

Did you actually open a case with seller support BEFORE contacting the MD ? - they do seem to need a case ID for them to look into.

00
user profile
Seller_d8YGbIjNqwFxn

They do reply but not to every email they receive. Last 3 times I contacted them they only responded to 1 of the emails.

The MD email is not part of a formal complaints process. As far as I am aware there is no formal complaints or escalation process on Amazon. Last year I did ask Seller Support for details of the complaints process and they just wouldn't give me an answer.

10
Follow this discussion to be notified of new activity

Similar Discussions

user profile
Seller_etC8diJeje6MV
user profile
Seller_OYIZhNU65hkq1
user profile
Seller_BYn3ICHDweKIc