Malicious Buyer Placing Fake Orders then Cancelling to Zero Stock!

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Seller_1cDaCs1n3HFTg

Malicious Buyer Placing Fake Orders then Cancelling to Zero Stock!

Has anyone else experienced this?

We have a rival seller on a product that is buying literally thousands (£20k+ order value) then cancelling the order before it properly goes through.

This has the effect of zeroing our stock and taking us off the listing.

As a temporary work around I’ve put 1,000,000 items in stock for, what I’m assuming to be his bot, to try and chew through.

I have 998 cancelled orders in my history all for the same product the rival seller is on.

I’ve reported to “report a violation” through the help contact page and I’ve emailed seller-performance@amazon.co.uk but so far nothing has happened and as I write this post the cancelled orders are still ongoing.

Any other suggestions of who I can contact to get something actually done?

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Tags:Cancelled order
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Seller_qZO3ZCjoBXEeL

You can also set a maximum qty per order limit on the ASIN too - that might slow them down?

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Seller_f5cnodyVjLD4S

Raise a case with Seller support too and copy in the MD. This should get a response.
As bots pick up on the odd behaviour and pattern and could see this as manipulation of sales and ranking, which can lead to account deactivation.
This seller is playing dirty, kick up a stink, report and if still no joy or recognition of what is being done to your account,email Jeff’s exec. team.

managingdirector@amazon.co.uk
jeff@amazon.com

Good luck

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Seller_bhSWqoVh7Pn98

Set a maximum order of say 3 of the item, that way they have to place lots of orders from lots of accounts

Think they can only reorder it after a few days as well.

Are you on an item they added online and did they ‘pretend’ it is their brand of a generic product?

Most of these Sellers are in China I’ve noticed it is so hard now not to buy from a Chinese Seller, all the main brands of many items are even hard to find unless you put the make or model into the search bar

The trouble is many items I’ve bought as no choice are not even legal (2-pin plugs, or illegal 3-pin UK plugs), or at least no CE mark to show safe etc

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