Amazon Shipping Refund
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Seller_R8062DghQYb2k

Amazon Shipping Refund

I purchased an Evri label via Amazon and the item has not been delivered.

Cannot find how to claim a refund on the Amazon shipping charge.

Anyone had experience of this issue?

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Fulfil Orders
Tags:Lost shipment, Seller fulfilled, Shipping, Shipping costs, Shipping labels
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Sakura_Amazon_
In reply to: Seller_R8062DghQYb2k’s post

Hello @Seller_R8062DghQYb2k,

Did you review this help page: Refunds of Buy Shipping fees?

I am not sure if this is your case, but as per the help page:

"If you dispatch a package and confirm the shipment on time, but the carrier delivers it late, you are not obligated to issue a shipping refund to the buyer. Instead, direct the buyer to contact the carrier and request a refund based on the carrier's on-time delivery guarantee."

Does it help?

Regards,

Sakura

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