Problem with thumnbail images not appearing on the live listing
Is anyone else experiencing this issue? I’ve uploaded new images to my edit page, but they’re not showing up on the live listing. I’ve opened several cases with Amazon support, but all I keep getting are automated responses. One says my ASIN needs to be part of a variation, which makes no sense since not all products have variations. The other response claims that another brand representative is winning the attribute, but that can’t be the case since I’m the only seller for these ASINs.
Any other ideas on what I can do? I’ve tried uploading them again, contacting Amazon support, and even using a template, but nothing has worked.
1 reply
Rose_Amazon
Hi @PFD_OFFICIAL,
Thanks for the post.
It can take up to 72 hours after adding an image for it to appear on Amazon. Have you also tried changing the browser?
Follow the guidelines provided in Product image requirements to ensure your images are eligible to be displayed. If images don't meet the product images requirements, we will likely prevent them from being displayed in the store.
If your product's images don't meet the content requirements or they violate the Selling policies and seller code of conduct, we may remove or modify any image (example, removing a watermark) that doesn't meet the guidelines or suppress product listing from search until you provide compliant images.
Including a quick read on Images not appearing on the Detail page.
Best regards and have a good weekend.
Rose_Amazon
