Return Label

Hi everyone,
Actually, I did not understand that when a customer returns a product, is the return postage free? or deduct from the seller’s account, or deduct from the customer’s account?

Please let me know this if you know
Thanks in advance.

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2 replies

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Tags:Shipping labels

2 replies

Seller_SITNVuZK87zGK

2 years ago

In reply to: Seller_V8sG1pBzgRcN5’s post

Provided a prepaid return label is supplied by amazon, your account will be charged at the point the label is scanned when dropped off.

However, if the return reason means the customer is liable for the return postage costs (eg change of mind) then the cost of the label will deducted from the refund.

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