Targeted by rival seller with a load of 1 star reviews

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Seller_6oaak5DLiWA6k

Targeted by rival seller with a load of 1 star reviews

Hi everyone so recently I seem to have become the target of a rival seller, on my main listing I sell around 15 items a day and usually get around 1-2 returns per week, however over the last week I have received over 25 returns, with some multiple orders and returns from the same people, i thought this was very strange and out of the norm, and then today I’ve realised that we have 5 new 1 star reviews all very similarly written, and all buyer profiles show that this is their only review on Amazon, I have also received 4 1 star seller ratings as well all again on the same day.

I also found an order from the owner of the brand that is our main competitor on Amazon, he has made the order to his name and address identical to the business address on their Amazon seller profile, I have also received a 1 star seller feedback an hour after the order from him before even sending the item out, which was then followed by a 1 star product rating again, I have tried speaking to Amazon and I just keep being told that there isn’t anything they can do and that I should click report a violation, but when I do that there is no option to do so, does anyone know if there is anything I can do about this as I don’t know where it’s all going to end, I have also had a big increase in returns and they are all immediately after the item is being delivered, I have worked so hard building up my listing and reputation over the last few years and have an average product rating of 4.0 which has now gone down to 3.7, I had just under 200 reviews prior to the 5 1 star reviews that have just appeared, hope someone is able to provide some insight into if there is anything I can do! Thanks in advance

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Seller_6sxtIS0RbZ5k7

I would also send them a Cease and Desist letter.

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Seller_saK5Ah2SaNYjL

You’re lucky they have left seller feedback so you can identify and report them. Make sure you have all your evidence prepared.

We were targeted on a few listings by a competitor, but as they have just left anonymous one star “ratings” it was difficult to identify them. They would always target new listings that didn’t have any reviews yet, and they always bought FBA. Because sales of these products were slow with only one or two sales, I did catch them in the end. :smiling_imp:

I reported them and they are gone now.

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Seller_saK5Ah2SaNYjL

I just looked at all the orders for the products they targeted. As they were new products that had not gained traction, there were very few sales. Four new products, in 3 different categories, all bought by the same person, all with a single one star product “rating” (not review). Then showing Amz that their address was the same as a competitor.

Don’t start me on this anonymous ratings malarkey. What a step backwards!

Amazon investigated because I prepared my evidence carefully. Screen shots, chronology, history. It was a seller that we had previously reported for copying our registered designs.

They have left you negative SELLER feedback. You can see exactly who they are. Seller feedback is not anonymous. You can see what they bought and when. If that product has one star ratings/reviews you can put your case together. Prove they are a competitor. Get this from their seller profile or companies house.

Remember to prepare your evidence as if you were talking to a child. It has to be very clear or they won’t get it. If SS don’t help, email managingdirector@amazon.co.uk

Keep it clear, concise and factual. Do not get emotional, I know it’s difficult.

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Seller_saK5Ah2SaNYjL

If you’ve only had one sale, it will make it infinitely easier.

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Seller_saK5Ah2SaNYjL

@Jaily61 it’s safe to come back now :grinning:

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Seller_6oaak5DLiWA6k

Oh I never got to see them! Didn’t even know how unsafe the post had got :sweat_smile:

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