Unfair A-to-Z Claim

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Seller_wY9NdxcQTzCLP

Unfair A-to-Z Claim

114-4928708-8502647, the customer purchased 2 products, we immediately sent the goods to the customer, however, the customer a few days later sent us a message that did not receive the parcel and mentioned A-Z. We checked the fedex official website, it shows that the parcel has been delivered, and fedex also provided proof of signing.

We provided all the evidence to Amazon in the A-Z, however I suspect that Amazon did not review it carefully. Because when I provided the evidence, Amazon immediately ruled to give the customer a refund after a few seconds.

I am very disappointed. This order totaled USD 491.64 and we lost the product and the expensive shipping cost to ship it.

What else can I do? All I want is $491.64 refunded to us, even half of it won't cost me that much.

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7 replies
Tags:Seller fulfilled
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7 replies
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Seller_Sram36TnVt73c

Did you buy your shipping on Amazon and get it to FedEx by the ship date? If not you are not protected.

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Seller_UR3JZsyPVGlBr

https://sellercentral.amazon.com/seller-forums/discussions/t/75932519-2558-43ee-9050-38e49eb846b1?postId=75932519-2558-43ee-9050-38e49eb846b1

You need to get an Amazon Mod to help you. Check that link.

10
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Seller_wY9NdxcQTzCLP

@Joey_AmazonPlease help me, we need a refund, it's not our seller's problem, we have delivered to the customer, we have delivery pictures and proof of signing, the shipping time and delivery time are within the requirements.

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